IT Service Desk Analyst
⚲ Poznań, Jeżyce
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
Fluent in Polish & English min. C1
Knowledge of Operating System: Windows 11
Skilled in using ticketing tools
Knowledge of Windows administation tool and MS Office 365 Package
General IT network knowledge
Strategic and conceptual skills, empathie and flexibility
Zakres obowiązków:
You will be first point of contact for internal UTM employees for IT-related requests and faults
Ensuring that the IT service desk is available by telephone for IT-related enquiries and faults
Processing of incidents in ticketing system, taking into account the agreed response and processing times
Processing of workflow tasks within the agreed SLA's
Sending e-mail communications to defined distribution groups in case of major disturbances and IT maintenance work
Participation in workshops with IT specialist on current IT topics and knowledge transfer, creation of knowledge documents
Participation in regular meetings, if required (e.g. OnCall Meeting, CAB Meeting)
Oferujemy:
COOPERATION – we work towards a common goal, creating a well-coordinated team
DIVERSITY – we work in multicultural teams
DYNAMISM – we are a company where a lot is happening, and there’s never a dull moment
RESPONSIBILITY – we trust each other, and everyone takes responsibility for their work
EMPOWERMENT – we bring our ideas to life and can see how our decisions translate into real change
Fluent in Polish & English min. C1
Knowledge of Operating System: Windows 11
Skilled in using ticketing tools
Knowledge of Windows administation tool and MS Office 365 Package
General IT network knowledge
Strategic and conceptual skills, empathie and flexibility
Zakres obowiązków:
You will be first point of contact for internal UTM employees for IT-related requests and faults
Ensuring that the IT service desk is available by telephone for IT-related enquiries and faults
Processing of incidents in ticketing system, taking into account the agreed response and processing times
Processing of workflow tasks within the agreed SLA's
Sending e-mail communications to defined distribution groups in case of major disturbances and IT maintenance work
Participation in workshops with IT specialist on current IT topics and knowledge transfer, creation of knowledge documents
Participation in regular meetings, if required (e.g. OnCall Meeting, CAB Meeting)
Oferujemy:
COOPERATION – we work towards a common goal, creating a well-coordinated team
DIVERSITY – we work in multicultural teams
DYNAMISM – we are a company where a lot is happening, and there’s never a dull moment
RESPONSIBILITY – we trust each other, and everyone takes responsibility for their work
EMPOWERMENT – we bring our ideas to life and can see how our decisions translate into real change
🔍 Dekoder Ogłoszenia
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Strategic and conceptual skills, empathie and flexibility
Oczekuje się od Ciebie nie tylko rozwiązywania prostych problemów, ale także myślenia strategicznego i adaptacji do nieprzewidzianych sytuacji.
🔴
Ensuring that the IT service desk is available by telephone for IT-related enquiries and faults
Może to oznaczać konieczność pracy w systemie zmianowym lub dyżurów telefonicznych poza standardowymi godzinami pracy.
🔴
Processing of incidents in ticketing system, taking into account the agreed response and processing times
Podkreśla nacisk na terminowość i efektywność, co może oznaczać presję na szybkie rozwiązywanie zgłoszeń.
🔴
DYNAMISM – we are a company where a lot is happening, and there’s never a dull moment
Może oznaczać ciągłe zmiany, nowe projekty i potencjalnie nieprzewidziane sytuacje wymagające szybkiej reakcji.
🟢
EMPOWERMENT – we bring our ideas to life and can see how our decisions translate into real change
Sugestia, że pracownicy mają wpływ na procesy i mogą wprowadzać zmiany, ale wymaga to proaktywności i inicjatywy.