IT Service Desk Employee

Nasze wymagania: Completed vocational training in an IT-related profession or equivalent qualification Solid knowledge of current Microsoft products as well as standard hardware Experience with Google products (G Suite) is an advantage Willingness to travel within Poland (very limited) Excellent Polish skills (spoken and written) and good English skills; German / Czech knowledge is an advantage ITIL knowledge is desirable Customer-friendly and service-oriented working style with strong social skills Strong communication skills with a high level of customer and service orientation Zakres obowiązków: First point of contact for all IT-related inquiries Provide 1st and 2nd level troubleshooting support for hardware and software, on-site and via remote access Install, configure, and manage end-user devices (e.g., workstations, smartphones, laptops) Create, manage, and maintain user accounts and access permissions Hand over hardware, provide introductions, and train end users Ensure endpoint device security (anti-malware, encryption, patching, OS support) Contribute to central internal IT projects Procure, manage, and maintain IT assets Oferujemy: A diverse and interesting customer base with exciting tasks Attractive salary Comprehensive onboarding and training A great team with friendly colleagues Secure long-term prospects The dynamic growth and strong brand recognition of the market leader in the future-oriented pest control sector offer you exceptional development opportunities