IT Service Desk Specialist (m/w/divers)

Nasze wymagania: You have a degree in computer science, business informatics or a comparable IT qualification You have several years of IT professional experience, ideally in first- level support (IT-Helpdesk) You have extensive experience in the management of operating systems and clients as well as Microsoft Office You have basic knowledge of Active Directory, smart devices and PC hardware You have a high level of customer orientation, a confident appearance, a high level of self-motivation and a team-based way of working You are fluent in written and spoken English, better you speak also German CVs in English Zakres obowiązków: You primarily take care of first- and second-level support for end users from analysis, classification and processing to final incident/problem resolution First level support for the international locations (Germany, Italy, Hungary, Spain, Poland) is also part of your area of responsibility The scope includes first-level support for Windows solutions including Microsoft Cloud, client management, smart devices, problem with printers, software distribution, company-specific application, non-ERP and CAx You will ensure the necessary documentation of the IT systems relevant to the IT Service Desk and end users and take over the maintenance of the knowledge base and SharePoint pages in the IT Service Desk You will take care of the replacement of the PC workstations and the management of the IT equipment Oferujemy: An internationally well-positioned IT department Modern IT tools and defined global IT processes Good communication and teamwork with the headquarters in Germany and 2nd Level Support