IT Service Desk Specialist with German or Dutch (f/m/x)

Nasze wymagania: Fluency in German or Dutch (spoken and written) and good command of English At least 6 months of experience in an IT technical support / Service Desk environment Knowledge of Windows OS, Office 365, Active Directory / Entra ID, and Intune Familiarity with ITIL concepts and ticketing tools (e.g., ServiceNow, Jira, BMC Remedy, or similar) Strong communication and interpersonal skills, with a customer‑oriented mindset Willingness to work in a 24/7 shift model and ability to perform well under time pressure Fluent in Polish required Residing in Poland required O projekcie: Do you speak German or Dutch fluently? Would you like to continue developing your career in the Service Desk area? If so, join our IT Operations Competence Center, which is responsible for delivering projects related to workplace and mobile device support, servers, operating systems, networks, databases, and applications! We are looking for specialists ready to work remotely in a 24/7 model for one of our food processing industry clients. Zakres obowiązków: Providing remote support for users across applications, operating systems, and computer hardware Managing user accounts and access in Active Directory / Entra ID Handling Office 365 services and basic telephony system administration Supporting mobile devices (Android/iOS) and working with endpoint management tools (e.g., Intune, NinjaOne, ManageEngine) Performing initial triage of incidents and service requests via phone, email, or ticketing systems Escalating complex issues to higher support levels in line with defined procedures Documenting troubleshooting steps, supporting onboarding activities, and contributing to the knowledge base Oferujemy: Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022 Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more Comfortable workplace – class A offices or remote work Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers Investment in your growth – meetups, webinars, training platform and technology blog – you choose Fantastic atmosphere created by all Sii Power People