IT Specialist (f/m/x)
Intersilesia McBride Polska Sp. z o.o
⚲ Strzelce Opolskie
Do uzgodnienia
Wymagania
- SAP
- Windows Server
Opis stanowiska
Nasze wymagania:
Strong working knowledge of IT systems and general IT principles (hardware, software, troubleshooting)
Basic understanding of networking (LAN, WAN, Wi-Fi, VPN, DNS, DHCP, firewalls)
Experience with Windows OS, user account management, and end-user device support (PCs, laptops, printers, mobile)
Familiarity with IT infrastructure (servers, storage, cloud solutions)
Knowledge of IT Service Management processes (incident, request, change – ideally ITIL)
Basic cybersecurity awareness (access control, endpoint protection, phishing prevention)
Experience in troubleshooting connectivity and system issues
Ability to quickly learn and support bespoke/internal applications
Experience working with ITSM tools and call logging systems
Experience coordinating with external vendors and service providers
Zakres obowiązków:
Manage and resolve incidents and service requests via the ITSM system, providing regular updates to users
Deliver first-line IT support and escalate complex issues to higher-level support teams
Maintain clear documentation, including knowledge base articles and user-friendly self-help materials
Troubleshoot hardware, software, and network issues across assigned sites
Install, configure, and maintain IT equipment (workstations, printers, network devices)
Ensure reliability and integrity of IT systems, including setup of new devices and network connections
Perform regular audits and inspections of IT equipment and infrastructure
Manage IT assets, including inventory updates, procurement, and disposal of obsolete equipment
Coordinate with external vendors for IT services, support, and maintenance
Support IT projects and contribute to continuous service improvement initiatives
Identify opportunities to improve IT services, processes, and infrastructure reliability within the site environment
Assist with disaster recovery planning and ensure business continuity readiness
Promote IT service processes and encourage users to log requests through the Service Desk
Provide IT onboarding and user training, including guidance on business applications
Support mobile device management in collaboration with external providers
Deliver professional, service-oriented IT support to meet organisational standards and KPIs
Oferujemy:
To join a talented team where your contribution is recognised
To work in a challenging, fast paced, international company
Strong working knowledge of IT systems and general IT principles (hardware, software, troubleshooting)
Basic understanding of networking (LAN, WAN, Wi-Fi, VPN, DNS, DHCP, firewalls)
Experience with Windows OS, user account management, and end-user device support (PCs, laptops, printers, mobile)
Familiarity with IT infrastructure (servers, storage, cloud solutions)
Knowledge of IT Service Management processes (incident, request, change – ideally ITIL)
Basic cybersecurity awareness (access control, endpoint protection, phishing prevention)
Experience in troubleshooting connectivity and system issues
Ability to quickly learn and support bespoke/internal applications
Experience working with ITSM tools and call logging systems
Experience coordinating with external vendors and service providers
Zakres obowiązków:
Manage and resolve incidents and service requests via the ITSM system, providing regular updates to users
Deliver first-line IT support and escalate complex issues to higher-level support teams
Maintain clear documentation, including knowledge base articles and user-friendly self-help materials
Troubleshoot hardware, software, and network issues across assigned sites
Install, configure, and maintain IT equipment (workstations, printers, network devices)
Ensure reliability and integrity of IT systems, including setup of new devices and network connections
Perform regular audits and inspections of IT equipment and infrastructure
Manage IT assets, including inventory updates, procurement, and disposal of obsolete equipment
Coordinate with external vendors for IT services, support, and maintenance
Support IT projects and contribute to continuous service improvement initiatives
Identify opportunities to improve IT services, processes, and infrastructure reliability within the site environment
Assist with disaster recovery planning and ensure business continuity readiness
Promote IT service processes and encourage users to log requests through the Service Desk
Provide IT onboarding and user training, including guidance on business applications
Support mobile device management in collaboration with external providers
Deliver professional, service-oriented IT support to meet organisational standards and KPIs
Oferujemy:
To join a talented team where your contribution is recognised
To work in a challenging, fast paced, international company
🔍 Dekoder Ogłoszenia
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Strong working knowledge of IT systems and general IT principles (hardware, software, troubleshooting)
Oczekuje się, że będziesz w stanie samodzielnie rozwiązywać większość typowych problemów technicznych bez potrzeby ciągłego wsparcia.
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Basic understanding of networking (LAN, WAN, Wi-Fi, VPN, DNS, DHCP, firewalls)
Może oznaczać, że będziesz musiał radzić sobie z podstawowymi problemami sieciowymi, ale niekoniecznie będziesz ekspertem w tej dziedzinie.
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Familiarity with IT infrastructure (servers, storage, cloud solutions)
Może oznaczać zarówno podstawową wiedzę, jak i konieczność pracy z tymi elementami, w zależności od złożoności infrastruktury.
🔴
Ability to quickly learn and support bespoke/internal applications
Przygotuj się na pracę z niestandardowymi, często słabo udokumentowanymi aplikacjami, które wymagają szybkiego przyswajania wiedzy.
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Deliver first-line IT support and escalate complex issues to higher-level support teams
Twoja główna rola będzie polegać na rozwiązywaniu prostych problemów, a bardziej skomplikowane zadania będą przekazywane dalej.