IT Specialist, Support Center EU (M/F/D)

Nasze wymagania:
Minimum 2–3 years of experience in transport operations and/or IT process implementation
Strong knowledge of IT tools and systems
Bachelor’s or Master’s degree (preferably in IT or a related field)
Basic knowledge of databases and SQL
Analytical mindset with problem-solving skills (especially for root cause analysis)
Ability to work with documentation and technical processes
Strong sense of responsibility and compliance awareness

O projekcie:
2nd level support on all applications placed within the Road, Solving existing issues, manual creations, software access control, users trainings

Zakres obowiązków:
Provide 2nd level support for Road applications within the Road 2nd level support team
Ensure proper configuration of Road DSV applications in line with DSV standards
Participate in root cause analysis and incident resolution
Contribute to performance optimization, including source code improvements and system enhancements
Create, maintain, and update technical and operational documentation
Ensure compliance with internal regulations, procedures, legal requirements, and company policies (including intellectual property protection)
Demonstrate behaviors aligned with company values and organizational culture
Continuously develop professional skills through training and self-learning

Oferujemy:
Employment based on an employment contract, along with a comprehensive benefits package
Training and development programs, as well as access to an e-learning platform
Onboarding program with the support of a dedicated Buddy
Participation in an annual, company-wide integration event
A work environment based on Scandinavian organizational culture
Opportunities for growth through our internal program