IT Support

• Location: Philippines • Part-time (3 days per week, 8 hours of work each day, onsite) • Contract: B2B Summary: The primary focus of the IT Support role is to facilitate local IT operations and act as the liaison between the local team and the central global support team. Responsibilities: • Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals. • Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets. • Manage local stock and coordinate storage activities to ensure accurate asset tracking and availability. • Act as onsite "eyes and hands" to support the technical room, involving basic server and networking support with guidance from remote teams. • Coordinate with global AZ Tech teams to ensure seamless integration and issue escalation. • Support ad hoc IT needs, troubleshoot, and resolve first-level hardware or connectivity issues. • Coordinate end-to-end with the vendor (Lenovo) for hardware issue resolution. • Assist with BitLocker, BIOS, and imaging-related password issues. • Manage incident management and troubleshooting for software and network-related issues. • Support with new software packaging for AVC/AMC. • Assist with SD-WAN, WiFi, LAN, and VC, addressing service outages, upgrades, and refreshers. • Help activate licenses and necessary IT services for onboarding when self-service fails. Key Requirements: • Experience in providing end-user support for workplace technology. • Knowledge of hardware tasks including setup, imaging, and device management. • Ability to coordinate with vendors for issue resolution. • Basic knowledge of server and networking support. • Experience in troubleshooting hardware and software issues. • Familiarity with password management systems, specifically BitLocker. Nice to Have: • Experience with SD-WAN and related technologies. • Previous roles involving software packaging. • Familiarity with local IT inventory management practices.