IT Support Agent (with Dutch)

Nasze wymagania: Very good command of German; good knowledge of English is an asset. Motivation to start a career in IT and willingness to learn. Positive, can‑do attitude and strong problem‑solving approach. Ability to communicate clearly with users and collaborate effectively with a team. Nice to have: Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset. O projekcie: Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues. Zakres obowiązków: Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents. Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools. Guide end users clearly and effectively through problem‑solving steps to restore their system or application functionality. Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution. Document all interactions, reported issues and actions taken in the ticketing system. Use the internal knowledge base and tools provided during onboarding to deliver high‑quality service. Continuously expand your IT knowledge through diverse training programs and learning paths. Oferujemy: Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details. Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.