IT Support Analyst
The Stepstone Group Polska sp. z o.o.
⚲ Warszawa, Mokotów
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
Proven experience as an IT Support Analyst, showcasing all-round technical skills.
Excellent communication skills, including very good English and Polish.
Microsoft Certifications or CompTIA Certifications.
ITIL certification.
Zakres obowiązków:
Provide first- and second-line IT support through the Global IT Service Desk, ensuring consistent service delivery and adherence to SLAs and KPIs across portal, phone, and chat channels.
Diagnose and resolve hardware, software, and basic network issues across Windows and macOS environments, including support for Office 365 and soft‑phone systems.
Install, configure, and maintain standard IT hardware and software, delivering both onsite and remote support while ensuring the smooth operation of regional office environments and conference room AV systems.
Collaborate with Corporate IT Service Teams on third-line escalations and contribute to IT initiatives, including the deployment of new technologies and participation in project activities.
Support remote and regional offices as needed, including occasional domestic and international travel to assist with IT operations and infrastructure.
Oferujemy:
Premium medical and dental care
Life insurance
Flex Benefits - Worksmile Cafeteria System (Multisport, vouchers, tickets etc.)
Employee Referral Program
Hackathons, Knowledge Sharing Hours, In-house projects
Tech and sport communities
Events and integration parties
Charity initiatives, 2 extra volunteer days
English/German classes
Game room and chillout zone
Proven experience as an IT Support Analyst, showcasing all-round technical skills.
Excellent communication skills, including very good English and Polish.
Microsoft Certifications or CompTIA Certifications.
ITIL certification.
Zakres obowiązków:
Provide first- and second-line IT support through the Global IT Service Desk, ensuring consistent service delivery and adherence to SLAs and KPIs across portal, phone, and chat channels.
Diagnose and resolve hardware, software, and basic network issues across Windows and macOS environments, including support for Office 365 and soft‑phone systems.
Install, configure, and maintain standard IT hardware and software, delivering both onsite and remote support while ensuring the smooth operation of regional office environments and conference room AV systems.
Collaborate with Corporate IT Service Teams on third-line escalations and contribute to IT initiatives, including the deployment of new technologies and participation in project activities.
Support remote and regional offices as needed, including occasional domestic and international travel to assist with IT operations and infrastructure.
Oferujemy:
Premium medical and dental care
Life insurance
Flex Benefits - Worksmile Cafeteria System (Multisport, vouchers, tickets etc.)
Employee Referral Program
Hackathons, Knowledge Sharing Hours, In-house projects
Tech and sport communities
Events and integration parties
Charity initiatives, 2 extra volunteer days
English/German classes
Game room and chillout zone
🔍 Dekoder Ogłoszenia
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showcasing all-round technical skills
Oczekuje się od Ciebie szerokiego zakresu umiejętności, co może oznaczać, że będziesz musiał zajmować się wieloma różnymi problemami, nawet tymi spoza Twojej głównej specjalizacji.
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Diagnose and resolve hardware, software, and basic network issues
Choć wymieniono 'basic network issues', w praktyce może to oznaczać konieczność rozwiązywania bardziej złożonych problemów sieciowych, niż sugeruje słowo 'basic'.
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occasional domestic and international travel
Może to oznaczać częstsze podróże niż sugeruje słowo 'occasional', zwłaszcza jeśli firma ma wiele oddziałów lub planuje ekspansję.
🔴
Hackathons, Knowledge Sharing Hours, In-house projects
Są to atrakcyjne dodatki, ale mogą też oznaczać, że oczekuje się od Ciebie angażowania się w te aktywności poza standardowymi godzinami pracy.
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English/German
Wymienienie języków może sugerować, że będą one używane w codziennej pracy, a nie tylko jako opcjonalna umiejętność.