JustJoin.IT
Hybrydowo
Junior
IT Support Analyst with Hebrew & English
⚲ Kraków
Do uzgodnienia
Wymagania
- IT Support
Opis stanowiska
HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B.
To learn how we can supercharge progress for you, visit hcltech.com.
Due to our growing business needs we are looking for:
IT Analyst with Hebrew & English (Full Time)
Workplace: Kraków O3 Business Park
As an IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the Hebrew speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
Daily Activities:
• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Soft Skills:
• Excellent communication and conversation skills (both verbal and written)
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and the willingness to do so at all times
Technical Requirements:
• Understanding of the IT environment and readiness to learn new processes and technologies
• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
• ITIL knowledge would be an asset
Language Requirements:
• Hebrew – at least B2
• English – at least B2
This is hybrid position from our Krakow office at Opolska 112.
3 days onsite, 2 days at home
Benefit package:
• Life insurance
• Private medical care
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Christmas and holiday bonuses
• Full Time Employment Contract
To learn how we can supercharge progress for you, visit hcltech.com.
Due to our growing business needs we are looking for:
IT Analyst with Hebrew & English (Full Time)
Workplace: Kraków O3 Business Park
As an IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the Hebrew speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
Daily Activities:
• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Soft Skills:
• Excellent communication and conversation skills (both verbal and written)
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and the willingness to do so at all times
Technical Requirements:
• Understanding of the IT environment and readiness to learn new processes and technologies
• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
• ITIL knowledge would be an asset
Language Requirements:
• Hebrew – at least B2
• English – at least B2
This is hybrid position from our Krakow office at Opolska 112.
3 days onsite, 2 days at home
Benefit package:
• Life insurance
• Private medical care
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Christmas and holiday bonuses
• Full Time Employment Contract
🔍 Dekoder Ogłoszenia
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