IT Support Consultant (part-time – 2 days a week in the Brussels office)

Summary: This role is focused on providing hands-on support for end-user workplace technology and managing local IT assets, while ensuring seamless collaboration with global tech teams. Responsibilities: • Provide hands-on support for end user workplace technology, including laptops, thin clients, and peripherals. • Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets. • Manage local stock and coordinate storage activities, ensuring accurate asset tracking and availability. • Act as onsite support for the technical room, providing basic server and networking assistance under remote guidance. • Coordinate with global teams to ensure seamless integration and escalation of issues as needed. • Support ad hoc IT needs, including troubleshooting and resolving first-level hardware or connectivity issues. • Account creation and troubleshooting. • Travel to the 2nd site for server room management. • Provide support for IT related change communication. Key Requirements: • Experience in providing helpdesk or IT support services. • Proficiency in hardware troubleshooting and configuration. • Familiarity with local asset management and tracking practices. • Basic understanding of server and networking support. Nice to Have: • Experience with account management and creation. • Knowledge of IT change management processes. • Ability to communicate technical issues to non-technical staff. Other Details: • Location: Brussels • Onsite Requirement: 2 days per week with potential for increase.