IT Support Engineer
⚲ Heidelberg, Niemcy
Do uzgodnienia
Wymagania
- Active Directory
- VMware
Opis stanowiska
Nasze wymagania:
At least 2 years of professional experience in an IT support environment.
A degree in computer science or equivalent practical experience.
Hands-on experience managing and supporting Windows, Linux and macOS systems, including desktop and mobile platforms.
Familiarity with Microsoft Active Directory, Exchange and Microsoft 365 services.
Experience integrating desktop and mobile devices into enterprise IT environments, including network, file, email and collaboration services.
Knowledge of virtualisation and VDI technologies (e.g. VMware Horizon).
Strong analytical, troubleshooting and organisational skills.
Excellent communication skills and fluency in English.
Mile widziane:
Experience with enterprise software deployment and configuration management tools (e.g. Microsoft SCCM, JAMF Pro).
German language skills.
Zakres obowiązków:
Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices.
Manage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro).
Configure and maintain user environments, including accounts, network access, printing, and email services.
Diagnose and resolve hardware and software issues across supported platforms.
Deliver a responsive, user-focused helpdesk service with a strong emphasis on customer satisfaction.
Track, document, and manage support requests in line with IT service management best practices.
Contribute to the continuous improvement of IT services, infrastructure and user experience.
Oferujemy:
Contract length: 3 years - renewable up to 9 years
Salary: Grade 6 (monthly salary starting at €4.580, 37 after tax, and before 13% EMBL social security deductions, plus other paid benefits).
Financial incentives: Salary free of income tax, Monthly family, child and non-resident allowances, annual salary review, pension scheme, death benefit, long-term care, accident-at-work and unemployment insurances
Flexible working arrangements
Private medical insurance for you and your immediate family (including all prescriptions and generous dental & optical cover)
Generous time off: 30 days annual leave per year, in addition to public holidays
Relocation package including installation grant (if applicable)
Campus life: Free shuttle bus (Heidelberg), library, subsidised on-site cafeteria, casual dress code, extensive sports and social club activities (on campus and remotely)
Family benefits: Kindergarten (Heidelberg), 10 days of child sick leave, generous paid maternity/parental leave and monthly family & child allowances
Benefits for international newcomers: Visa exemption, education grant for private schooling, financial support to travel back to your home country every second year and a monthly non-resident allowance.
At least 2 years of professional experience in an IT support environment.
A degree in computer science or equivalent practical experience.
Hands-on experience managing and supporting Windows, Linux and macOS systems, including desktop and mobile platforms.
Familiarity with Microsoft Active Directory, Exchange and Microsoft 365 services.
Experience integrating desktop and mobile devices into enterprise IT environments, including network, file, email and collaboration services.
Knowledge of virtualisation and VDI technologies (e.g. VMware Horizon).
Strong analytical, troubleshooting and organisational skills.
Excellent communication skills and fluency in English.
Mile widziane:
Experience with enterprise software deployment and configuration management tools (e.g. Microsoft SCCM, JAMF Pro).
German language skills.
Zakres obowiązków:
Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices.
Manage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro).
Configure and maintain user environments, including accounts, network access, printing, and email services.
Diagnose and resolve hardware and software issues across supported platforms.
Deliver a responsive, user-focused helpdesk service with a strong emphasis on customer satisfaction.
Track, document, and manage support requests in line with IT service management best practices.
Contribute to the continuous improvement of IT services, infrastructure and user experience.
Oferujemy:
Contract length: 3 years - renewable up to 9 years
Salary: Grade 6 (monthly salary starting at €4.580, 37 after tax, and before 13% EMBL social security deductions, plus other paid benefits).
Financial incentives: Salary free of income tax, Monthly family, child and non-resident allowances, annual salary review, pension scheme, death benefit, long-term care, accident-at-work and unemployment insurances
Flexible working arrangements
Private medical insurance for you and your immediate family (including all prescriptions and generous dental & optical cover)
Generous time off: 30 days annual leave per year, in addition to public holidays
Relocation package including installation grant (if applicable)
Campus life: Free shuttle bus (Heidelberg), library, subsidised on-site cafeteria, casual dress code, extensive sports and social club activities (on campus and remotely)
Family benefits: Kindergarten (Heidelberg), 10 days of child sick leave, generous paid maternity/parental leave and monthly family & child allowances
Benefits for international newcomers: Visa exemption, education grant for private schooling, financial support to travel back to your home country every second year and a monthly non-resident allowance.
🔍 Dekoder Ogłoszenia
🟡
A degree in computer science or equivalent practical experience.
Chociaż dyplom jest mile widziany, firma może preferować doświadczenie praktyczne nad formalnym wykształceniem, co może oznaczać niższe wymagania formalne, ale wyższe oczekiwania co do umiejętności.
🔴
Strong analytical, troubleshooting and organisational skills.
Oczekuje się, że będziesz samodzielnie rozwiązywać problemy i efektywnie zarządzać swoim czasem, co może oznaczać dużą samodzielność i odpowiedzialność.
🔴
Deliver a responsive, user-focused helpdesk service with a strong emphasis on customer satisfaction.
Może to oznaczać dużą presję na szybkie i skuteczne rozwiązywanie problemów użytkowników, nawet kosztem własnego czasu.
🟡
Contribute to the continuous improvement of IT services
Oczekuje się aktywnego udziału w usprawnianiu procesów i narzędzi, co może oznaczać dodatkowe zadania poza bieżącym wsparciem.
🟡
Experience with enterprise software deployment and configuration management tools (e.g. Microsoft SCCM, JAMF Pro).
Chociaż jest to wymienione jako mile widziane, w praktyce może być kluczowe dla wykonywania obowiązków związanych z zarządzaniem systemami.