IT Support Specialist

Nasze wymagania: Hands-on experience in onsite IT support or an internal IT team Confident troubleshooting across both Windows and macOS A natural ability to explain technical things to non-technical people patiently and clearly Comfortable working independently and managing your own priorities in a busy office A pragmatic, get-it-done mindset; you'd rather fix the problem than debate the theory Mile widziane: Experience supporting a growing or fast-paced office environment Familiarity with Microsoft 365 user administration & MDM solutions Hands-on experience with meeting room AV and video conferencing equipment Exposure to ticket-based support workflows (Jira, Freshdesk, or similar) O projekcie: This is a hands-on role where your impact is immediate and visible. You'll be the face of IT for the Kraków office. The person who unboxes a new hire's laptop on Monday morning, untangles a meeting room setup before a client call, and walks over to a colleague's desk to solve a problem in real time. You're part of a broader Internal IT team, but locally you own the day-to-day experience. If you like work that is practical, people-facing, and has a clear scope, where you can see the result of what you do every single day, this role was designed for you. Zakres obowiązków: Set up and prepare laptops and peripherals so new hires are ready to go from day one Provide face-to-face support at colleagues' desks, troubleshooting Windows and macOS issues, docks, monitors, headsets, and cables Own the meeting room tech: make sure screens, cameras, and conferencing tools work before every important call Manage hardware inventory, coordinate replacements, and keep track of what's deployed where Handle first-line support tickets for hardware, operating systems, and standard applications Support desk moves, office reconfigurations, and new equipment rollouts as the team grows Coordinate with vendors and internal teams to resolve issues that go beyond first-line troubleshooting Follow and improve defined IT processes and escalation paths so nothing falls through the cracks Oferujemy: Official employment – Umowa o pracę contract 4 additional working days of vacation leave per full calendar year 3 days of internal sick leave without a doctor`s note Health and Life Insurance Employee Capital Plan (PPK) Multisport card compensation Coverage of professional training sessions, meetups, etc. English-speaking club with native speakers Polish language classes Internet and Glasses reimbursement Cosy office in Krakow city centre (Długa, 72) with beverages, fruit, and cookies Winter and summer parties, events, team-buildings