IT Support Specialist

Nasze wymagania: Experience in IT Support / Service Desk or a similar position. Good understanding of business processes and ability to translate them into IT solutions. Solid knowledge of MS Office, Acrive Directory. Experience in testing systems and changes. Ability to create necessary technical documentation. Understanding of IT processes and the business area supported. Ability to work in an international environment and openness to cultural differences. Work in a good structured way within ITIL processes and procedures Knowledge to ITIL best practices Strong prioritization, time‑management, and organizational skills. Accuracy, attention to detail, and analytical thinking. Effective communication skills and high personal culture. Openness to new solutions and continuous improvement. Responsibility, respect, and a team‑oriented mindset. Good command of English and Polish. (Please submit your application in English. Zakres obowiązków: Handling IT support requests efficiently and with minimal disruption to users. Ensuring incidents are resolved within agreed timelines (SLA). Delivering customer‑oriented service with a focus on quality and business value. Maintaining and updating the knowledge base and operational statuses in Solar Intra. Testing new systems, updates, and changes. Collaborating with Group IT teams across countries. Sharing user feedback and supporting improvements in IT processes and tools. Potentially taking on the role of subject‑matter expert in assigned systems. Creating and maintaining IT documentation. Staying up to date with new technologies and trends. Is able to follow processes and procedures Oferujemy: Work in a stable company with a Scandinavian work culture. Collaboration with IT experts from various countries. Opportunities to grow in both technical and business areas. Real impact on IT processes and user experience across the organization. A supportive environment that values initiative and accountability.