IT Support Specialist - Banking Applications
⚲ Warszawa
8 400–11 130 zł / mies. (zal. od umowy)
Wymagania
- SQL
Opis stanowiska
Nasze wymagania:
At least 3 years of experience as a key user, super user, or functional support in banking or financial applications.
Strong knowledge of back-office processes like payments, settlements, and reconciliations.
Fluent English communication skills; French language skills are a plus.
Enjoy dissecting complex problems and applying analytical thinking to identify root causes.
Familiarity with support methodologies such as ITIL (Availability Management, Problem Management, Change Management).
Ability to communicate effectively with both technical teams and non-technical business stakeholders.
Mile widziane:
Experience working in banking support environments.
Knowledge of SQL or basic database querying.
O projekcie:
As a IT Support Specialist - Banking Applications, you will be working for our client, a leading financial institution dedicated to seamless banking operations and innovative financial solutions. In this role, you will support critical banking applications, ensuring their smooth functioning and resolving complex functional issues that impact back-office processes. Join us to elevate support services and contribute to impactful financial digital transformation.
Unleash the power of banking support — drive operational excellence in a dynamic international environment!
Warsaw-based opportunity with hybrid work model (3 days from the office).
Only candidates with an existing legal right to work in the European Union will be considered for this role.
Zakres obowiązków:
Act as the primary escalation point (second line) for complex functional issues related to banking applications, managing incidents from initial report to resolution.
Analyze production incidents systematically, focusing on transaction flows and calculation discrepancies to identify the root cause.
Investigate incidents by liaising with application users across EMEA, utilizing logs and basic database queries for troubleshooting.
Collaborate with technical support teams to ensure timely incident resolution and minimal business impact.
Document recurring issues and propose process or system improvements to enhance support quality.
Contribute to developing and maintaining thorough documentation and knowledge base articles on best practices.
Understand back-office banking processes such as payments, settlements, and reconciliations to facilitate effective support.
Oferujemy:
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
Access to attractive Medical Package
Access to Multisport Program
Access to Pluralsight
Flexible hours
At least 3 years of experience as a key user, super user, or functional support in banking or financial applications.
Strong knowledge of back-office processes like payments, settlements, and reconciliations.
Fluent English communication skills; French language skills are a plus.
Enjoy dissecting complex problems and applying analytical thinking to identify root causes.
Familiarity with support methodologies such as ITIL (Availability Management, Problem Management, Change Management).
Ability to communicate effectively with both technical teams and non-technical business stakeholders.
Mile widziane:
Experience working in banking support environments.
Knowledge of SQL or basic database querying.
O projekcie:
As a IT Support Specialist - Banking Applications, you will be working for our client, a leading financial institution dedicated to seamless banking operations and innovative financial solutions. In this role, you will support critical banking applications, ensuring their smooth functioning and resolving complex functional issues that impact back-office processes. Join us to elevate support services and contribute to impactful financial digital transformation.
Unleash the power of banking support — drive operational excellence in a dynamic international environment!
Warsaw-based opportunity with hybrid work model (3 days from the office).
Only candidates with an existing legal right to work in the European Union will be considered for this role.
Zakres obowiązków:
Act as the primary escalation point (second line) for complex functional issues related to banking applications, managing incidents from initial report to resolution.
Analyze production incidents systematically, focusing on transaction flows and calculation discrepancies to identify the root cause.
Investigate incidents by liaising with application users across EMEA, utilizing logs and basic database queries for troubleshooting.
Collaborate with technical support teams to ensure timely incident resolution and minimal business impact.
Document recurring issues and propose process or system improvements to enhance support quality.
Contribute to developing and maintaining thorough documentation and knowledge base articles on best practices.
Understand back-office banking processes such as payments, settlements, and reconciliations to facilitate effective support.
Oferujemy:
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
Access to attractive Medical Package
Access to Multisport Program
Access to Pluralsight
Flexible hours
🔍 Dekoder Ogłoszenia
🔴
Enjoy dissecting complex problems and applying analytical thinking to identify root causes.
Oczekuje się, że będziesz samodzielnie rozwiązywać problemy, często bez jasnych wytycznych czy wsparcia.
🟡
Ability to communicate effectively with both technical teams and non-technical business stakeholders.
Będziesz musiał tłumaczyć skomplikowane problemy techniczne na język zrozumiały dla osób nietechnicznych i odwrotnie.
🔴
drive operational excellence in a dynamic international environment!
Praca w szybko zmieniającym się środowisku, gdzie mogą pojawiać się nieprzewidziane sytuacje i presja czasu.
🔴
contribute to impactful financial digital transformation.
Może oznaczać pracę nad nowymi, niedopracowanymi systemami lub procesami, które wymagają ciągłych zmian i adaptacji.
🟡
Warsaw-based opportunity with hybrid work model (3 days from the office).
Praca hybrydowa jest standardem, ale nacisk na 3 dni w biurze może oznaczać, że firma preferuje obecność stacjonarną.