IT Support Specialist – Dispatch (f/m/x)

Nasze wymagania: At least 6 months of experience in a technical support role, helpdesk, or IT service A valid Category B driving license and readiness to work daily using a company car (mandatory requirement) Good knowledge of Windows operating systems, MS Office, and basic principles of computer networks and Active Directory Ability to adapt quickly to new work environments and procedures (crucial when providing temporary support across different projects) English proficiency at a level enabling smooth communication and reading technical documentation A professional, customer-oriented approach and the ability to explain technical issues in a clear and simple manner Fluent Polish required O projekcie: We are looking for a person who is eager to develop their technical skills in a dynamic environment. If you already have some initial experience in IT, enjoy working with people, and are ready to carry out tasks in various locations across Cracow, this opportunity is for you. In this role, you will not be permanently assigned to a single project. As an IT Support Specialist, you will provide key technical support by handling on-demand requests for different clients and ensuring business continuity for teams during the absence of permanent staff. Zakres obowiązków: Handling support requests (tickets) directly at client offices located in Krakow and the surrounding area Temporarily taking over IT responsibilities within dedicated projects during the absence of permanent teams, which requires quickly becoming familiar with the specifics of each environment Troubleshooting issues related to computer hardware, peripheral devices, and system and office software Creating user accounts, granting access rights, and supporting the onboarding process, including workstation setup Performing basic configuration of network devices, diagnosing LAN/WAN/Wi-Fi issues, and cooperating with second- and third-line support in the event of major incidents Providing instructions and support in the use of business applications (MS Office, Outlook, Teams) and remote work tools Oferujemy: Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022 Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more Comfortable workplace – class A offices or remote work Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers Investment in your growth – meetups, webinars, training platform and technology blog – you choose Fantastic atmosphere created by all Sii Power People