JustJoin.IT
Hybrydowo
Junior
IT Support Technician Level 1
⚲ Barcelona
Do uzgodnienia
Wymagania
- Documentation
- Helpdesk
- Network
- IT Support
- Virtual Private Network (VPN)
- Microsoft Office
- Operations
- Remote Support
- Wi-Fi
- Microsoft Windows
Opis stanowiska
Summary
IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations.
Main Responsibilities:
• Receive and handle user support requests via phone, email, or ticketing system.
• Classify and prioritize incidents and service requests.
• Provide first-line technical support for:• Windows operating systems
• Microsoft Office applications
• Email-related issues
• PCs and peripheral devices
• Basic network connectivity issues (Wi-Fi, VPN)
• Assist users in resolving technical problems and promote IT best practices.
• Escalate complex incidents to Level 2 and Level 3 support teams.
• Maintain accurate ticket updates and documentation.
• Create user accounts, manage access rights, and install standard software.
Key Requirements:
• Experience with Windows operating systems
• Proficient in Microsoft Office Suite
Nice to Have:
• Knowledge of mobile device support
Other Details:
• Location: Barcelona, Spain
• Start Date: January 1, 2027
• End Date: December 31, 2027
• Contract: B2B
• Language Requirements: English (Professional proficiency), French (Professional proficiency), Spanish (Good written and spoken skills)
• Work Schedule: On-site, 5 days per week; no on-call support or business travel required.
• Rate: open to discussions :)
IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations.
Main Responsibilities:
• Receive and handle user support requests via phone, email, or ticketing system.
• Classify and prioritize incidents and service requests.
• Provide first-line technical support for:• Windows operating systems
• Microsoft Office applications
• Email-related issues
• PCs and peripheral devices
• Basic network connectivity issues (Wi-Fi, VPN)
• Assist users in resolving technical problems and promote IT best practices.
• Escalate complex incidents to Level 2 and Level 3 support teams.
• Maintain accurate ticket updates and documentation.
• Create user accounts, manage access rights, and install standard software.
Key Requirements:
• Experience with Windows operating systems
• Proficient in Microsoft Office Suite
Nice to Have:
• Knowledge of mobile device support
Other Details:
• Location: Barcelona, Spain
• Start Date: January 1, 2027
• End Date: December 31, 2027
• Contract: B2B
• Language Requirements: English (Professional proficiency), French (Professional proficiency), Spanish (Good written and spoken skills)
• Work Schedule: On-site, 5 days per week; no on-call support or business travel required.
• Rate: open to discussions :)
🔍 Dekoder Ogłoszenia
✓ Ogłoszenie wygląda transparentnie — brak typowych czerwonych flag.