IT Workplace

Location: São Bernardo do Campo-SP, Brazil Onsite Requirement: 5 days per week. The primary focus of the IT Support role is to assist local IT operations while acting as a liaison with the global support team. This position aims to maintain efficient functionality of end-user technology and ensure that issues are resolved promptly. Main Responsibilities:• Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals. • Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets. • Manage local stock and coordinate storage activities to ensure accurate asset tracking and availability. • Act as onsite support for the technical room, providing basic server and networking assistance under remote team guidance. • Coordinate with global AZ Tech teams for seamless integration and issue escalation. • Troubleshoot and resolve first-level hardware or connectivity issues as required. • Coordinate with Lenovo for end-to-end resolution of hardware issues. • Assist with password management for BitLocker, BIOS, and related issues. • Handle incident management and troubleshooting for software and network issues. • Assist in software packaging for AVC/AMC. • Support AGN services including SD-WAN, WiFi, LAN, and VC during outages, upgrades, and refreshes. • Aid in IT onboarding processes by activating licenses and IT services when self-service fails. Key Requirements:• Experience with end-user support for hardware and software technologies. • Basic understanding of server and networking support. • Strong troubleshooting skills for hardware and connectivity issues. • Ability to manage hardware stock and asset tracking effectively. Nice to Have:• Familiarity with software packaging processes. • Experience with SD-WAN and connectivity services. • Knowledge of password management systems like BitLocker. Other Details:This role demands active onsite participation in São Bernardo do Campo, where the consultant will be integral to IT support operations, ensuring efficient functionality of technology used within the organization.