ITIL Expert (h/f)

Summary: Support the organization in defining, adapting, and implementing its ITIL strategy, integrating Agile principles to optimize IT service management and ensure alignment with business objectives. Main Responsibilities:Core duties include the development and implementation of the ITIL strategy for the organization. • Develop and recommend an ITIL strategy tailored to the company’s needs. • Define and drive the ITIL roadmap for IT service transformation. • Analyze existing processes and propose adaptations to integrate Agile practices. • Facilitate the convergence of ITIL and Agile methods for more flexible and responsive service management. • Oversee the design, implementation, and optimization of ITIL processes. • Guide teams in adopting new ITSM processes and tools, support also the transition and support to GCC team. • Lead change management and upskilling initiatives for staff. • Define performance indicators (KPIs) and monitor the achievement of objectives. • Identify improvement areas and drive associated action plans. • Stay up to date on ITIL, Agile, and ITSM trends. • Ensure practices comply with standards and internal policies. Key Requirements: • Over 10 years of experience in ITIL processes. • Proven experience in implementing ITIL practices. • Strong understanding of Agile methodologies. • Fluency in French and English (mandatory). • Experience with ITSM tools. • Experience in change management. Nice to Have: • Experience with cloud-based ITSM solutions. • Understanding of DevOps practices. Other Details: • Location: Remote. • Start Date: ASAP.