Jira Administrator & Application Support Specialist

We are seeking a Jira Administrator & Application Support Specialist to join our international team supporting one of the world’s largest Jira environments. This role offers the opportunity to work remotely or in a hybrid model from Poland, collaborating directly with Atlassian Premier Support and engaging in cloud migration, app modernization and SRE practices within a dynamic agile ecosystem. Responsibilities • Support end-user requests and process them in line with operational guidelines • Maintain and extend automation rules using Jira Automation • Develop and manage workflows with Jira Misc Workflow Extensions (JMWE) • Manage Xray Test Management configurations and permissions • Configure and support Structure for Jira boards and reports • Troubleshoot and resolve configuration or integration issues for end-users • Develop Python scripts or REST integrations for custom reporting or automation • Participate in incident resolution and root cause analysis • Support cloud migration initiatives including app gap analysis and re-platforming Requirements • 2+ years of experience in Jira Administration (Data Center and Cloud) • Knowledge of Jira Automation, including rules, triggers and actions • Expertise in JMWE, Structure and Xray plugins • Competency in workflow design, permission schemes and field configurations • Understanding of Scrum, Kanban and Agile methodology • Skills in using AI tools and agents such as ChatGPT or Copilot for automation and productivity in Jira • Proficiency in Python scripting or REST API integrations • Familiarity with Jira Software Cloud migration • Background in integrating ServiceNow, Confluence, Bitbucket or GitHub • Knowledge of Kubernetes or GCP for Data Center environments • Strong communication and documentation skills • Capability to work proactively and solve problems in a fast-paced agile environment • Qualifications in English at B2 level or higher for daily collaboration and documentation We offer/Benefits We gather like-minded people: • Engineering community of industry professionals • Friendly team and enjoyable working environment • Flexible schedule and opportunity to work remotely within Poland • Chance to work abroad for up to 60 days annually • Business-driven relocation opportunities We provide growth opportunities: • Outstanding career roadmap • Leadership development, career advising, soft skills, and well-being programs • Certification (GCP, Azure, AWS) • Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru • English classes We cover it all: • Stable income (Employment Contract or B2B) • Participation in the Employee Stock Purchase Plan • Benefits package (health insurance, multisport, shopping vouchers) • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more • Referral bonuses • Corporate, social and well-being events Please, note: • The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview. • We will reach out to selected candidates exclusively. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.