Junior Application Support Specialist

The role: Responsible for support and operations of application services (2nd Level Support) and supporting the application maintenance. The Application Support Specialist delivers the service for the IT service management processes, i.e. ensuring the smooth operation of the application. The tasks are typically investigation and resolution of issues and may also include performance monitoring and configuration of software parameters.   Your responsibilities: • Identifies and resolves issues with applications, following agreed procedures • Uses application management software and tools to collect agreed performance statistics • Carries out agreed applications maintenance tasks • “Go Live" “Hypercare” support after introduction of new solutions • Supporting the processing of service requests • Configuration of software parameters to meet business requirements by using the existing data • Handling of incidents and problems and assignment and escalate to 3rd level support • Application monitoring by using agreed performance monitoring tools, ensuring that application performs in an expected manner and scope • Carries out agreed tasks related to the services   Our requirements: • Minimum bachelor’s degree or equivalent in Business Administration, Logistics, Business Informatics, Computer Science, or related disciplines • Experience with ITIL incident/problem handling as a plus • Preferable in the logistics environment • Experience identifying incidents or potential issues • Understanding of business and IT processes • Customer service experience • Self-initiative, detailed-oriented with excellent analytical skills • Flexible thinker able to operate in a changing environment • Good communication skills • Fluent Business English (written and spoken)   What we offer • Employment based on an employment contract, along with a comprehensive benefits package • Training and development programs, as well as access to an e-learning platform • Onboarding program with the support of a dedicated Buddy • Participation in an annual, company-wide integration event • A work environment based on Scandinavian organizational culture • Opportunities for growth through our internal program   Benefits • Sharing the costs of sports activities • Private medical care • Sharing the costs of foreign language classes • Sharing the costs of professional training & courses • Life insurance • Integration events • Corporate gym • Corporate sports team • Coffee / tea • Parking space for employees • Extra social benefits • Holiday funds • Christmas gifts • Employee referral program • Charity initiatives • Bicycle parking • Modern and ergonomic office • Yoga in the office  GIT/RIT/111956/281