Junior Developer – BMC Helix Platform RFP-252986-1 for Syensqo SA
⚲ Pune
Do uzgodnienia
Wymagania
- GCC
- Documentation
- Service Management
- training
- Operations
- maintenance
- Testing
- ITIL
- Unit Testing
- Project Management
Opis stanowiska
Summary
The Junior Developer – BMC Helix Platform role involves supporting the development, configuration, and maintenance of business workflows in the BMC Helix ecosystem, contributing to global IT operations within a matrix organization.
Main Responsibilities
• Handle incidents and service requests in BMC Helix, including logging, triage, and resolution, adhering to ITIL processes and SLAs.
• Diagnose issues, troubleshoot problems, and apply fixes.
• Update tickets with accurate information including categorization and actions taken.
• Monitor assigned queues, follow up on pending items, and escalate critical cases.
• Contribute to knowledge articles and document resolutions.
• Assist in the development and configuration of BMC Helix solutions.
• Support implementation of business workflows and basic customizations.
• Help translate business requirements into platform configurations.
• Participate in Agile ceremonies and collaborate with senior developers.
• Document technical changes and perform unit testing.
• Develop knowledge of the BMC Helix platform and seek feedback from seniors.
Key Requirements
• Experience with BMC Helix or related ITSM platforms.
• Understanding of ITIL processes and service management.
• Basic skills in development and configuration on BMC Helix.
• Ability to troubleshoot and resolve incidents.
Nice to Have
• Experience with Agile methodologies.
• Familiarity with documentation tools and knowledge sharing practices.
• Knowledge of dashboard creation and asset management.
Other Details
• Team Structure: Reporting to GCC, supporting IT Services.
• Collaboration Environment: Works closely with Senior Developers and cross-functional teams.
The Junior Developer – BMC Helix Platform role involves supporting the development, configuration, and maintenance of business workflows in the BMC Helix ecosystem, contributing to global IT operations within a matrix organization.
Main Responsibilities
• Handle incidents and service requests in BMC Helix, including logging, triage, and resolution, adhering to ITIL processes and SLAs.
• Diagnose issues, troubleshoot problems, and apply fixes.
• Update tickets with accurate information including categorization and actions taken.
• Monitor assigned queues, follow up on pending items, and escalate critical cases.
• Contribute to knowledge articles and document resolutions.
• Assist in the development and configuration of BMC Helix solutions.
• Support implementation of business workflows and basic customizations.
• Help translate business requirements into platform configurations.
• Participate in Agile ceremonies and collaborate with senior developers.
• Document technical changes and perform unit testing.
• Develop knowledge of the BMC Helix platform and seek feedback from seniors.
Key Requirements
• Experience with BMC Helix or related ITSM platforms.
• Understanding of ITIL processes and service management.
• Basic skills in development and configuration on BMC Helix.
• Ability to troubleshoot and resolve incidents.
Nice to Have
• Experience with Agile methodologies.
• Familiarity with documentation tools and knowledge sharing practices.
• Knowledge of dashboard creation and asset management.
Other Details
• Team Structure: Reporting to GCC, supporting IT Services.
• Collaboration Environment: Works closely with Senior Developers and cross-functional teams.
🔍 Dekoder Ogłoszenia
🔴
supporting the development, configuration, and maintenance of business workflows in the BMC Helix ecosystem
Głównie będziesz zajmować się utrzymaniem i drobnymi konfiguracjami istniejących rozwiązań, a nie tworzeniem od zera.
🔴
contributing to global IT operations within a matrix organization
Praca w dużej, złożonej strukturze z wieloma zależnościami i potencjalnie długimi ścieżkami decyzyjnymi.
🔴
assist in the development and configuration of BMC Helix solutions
Twoja rola będzie bardziej pomocnicza niż samodzielna w zakresie rozwoju i konfiguracji.
🔴
help translate business requirements into platform configurations
Będziesz głównie przekładać gotowe wymagania na konfigurację, a nie aktywnie uczestniczyć w ich tworzeniu.
🟡
seek feedback from seniors
Oczekuje się, że będziesz proaktywnie szukać wskazówek i pomocy od bardziej doświadczonych kolegów.