Junior Endpoint Administrator
⚲ Rzeszów
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
You have at least one year of experience in IT, including a minimum of 6 months in a Service Desk or similar user support role
You have a good command of English, enabling you to work comfortably with technical documentation and collaborate in an international environment
You have strong knowledge of the Windows operating system and can effectively diagnose and resolve basic technical issues
You also have a basic understanding of MacOS as well as Android and iOS mobile systems
You have experience with endpoint management tools (e.g., Microsoft Intune, SCCM)
You have basic scripting skills (PowerShell or Bash), allowing you to automate simple tasks and support system administration
You're able to create and modify Group Policy Objects (GPO)
You understand fundamental endpoint security principles, such as antivirus protection, data encryption, and access management
You're open to working from our Rzeszow office for the first 3 months, after which a hybrid work model will be possible
You're goal-oriented and able to effectively deliver assigned tasks
You're committed to continuous development, actively learning new technologies and sharing knowledge with others
You work well in a team environment
You communicate effectively and are open to feedback, treating it as a key part of your professional growth
O projekcie:
In this role, you will do more than simply handle support tickets. You will actively participate in managing the endpoint environment (Intune, SCCM), implementing new solutions, and improving users’ daily experience. Your work will have a direct impact on the stability, security, and comfort of work across the entire organization.
This position is designed for people who enjoy solving problems, looking for better ways of doing things, and gaining experience with modern tools for device management and IT security.
In addition to excellent development opportunities, we offer full flexibility in your work arrangement – you can choose a hybrid or fully remote model, and we will also ensure a smooth onboarding process. Our benefits include a welcome package, Motivizer vouchers, private healthcare, and a MultiSport card.
If you want to develop your IT career in an international technology company, apply now.
Zakres obowiązków:
Receiving, registering, and categorizing user requests (via phone, email, and ticketing system), while ensuring efficient handling in accordance with SLA standards
Diagnosing and resolving technical issues, as well as providing ongoing user support for office software (e.g., Microsoft 365), operating systems, and peripheral devices
Managing user accounts across systems (including Active Directory, Microsoft Exchange, VPN), ensuring correct permissions and access rights
Installing, configuring, and maintaining workstations, printers, and mobile devices
Administering and maintaining the endpoint environment (Windows/Mac) using MDM/UEM tools (e.g., Microsoft Intune, SCCM), including monitoring device health and management agents
Preparing, updating, and distributing operating system images and software packages, as well as ensuring systems and applications remain up to date (updates and security patches)
Creating and implementing configuration policies for endpoint devices (GPO, Intune, Endpoint Protection), and collaborating with the security team on device protection and incident response
Developing and maintaining technical documentation and user knowledge bases, as well as documenting procedures
Monitoring support tickets, reporting recurring issues, and proposing improvements within IT support processes
Supporting the implementation of new endpoint tools and solutions across the organization
Oferujemy:
After the onboarding period, you will be able to work in a hybrid model
You'll receive the tools necessary for your work, such as a laptop or/ and a phone
We can provide your home office with ergonomic furniture and electronic devices, such as: footrests, exercise balls, chairs and lumbar supports, monitors, mousepads, laptop docking stations, mice, keyboards, and headphones
We care about the work-life balance and wellbeing of our team
We provide opportunities for you to turn your ideas into reality and we appreciate such initiatives
We support skill and knowledge development via internal and external trainings
We work according to the values of DEI: Diversity, Equity & Inclusion
We support grassroots initiatives and charities
We offer valuable benefits, such as the welcome pack, Motivizer vouchers (250 points/PLN employees can spend on a variety of services and products from known brands available on the platform), private health care, MultiSport card, the opportunity to participate in internal and external trainings and industry conferences, and many more
You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services
You have at least one year of experience in IT, including a minimum of 6 months in a Service Desk or similar user support role
You have a good command of English, enabling you to work comfortably with technical documentation and collaborate in an international environment
You have strong knowledge of the Windows operating system and can effectively diagnose and resolve basic technical issues
You also have a basic understanding of MacOS as well as Android and iOS mobile systems
You have experience with endpoint management tools (e.g., Microsoft Intune, SCCM)
You have basic scripting skills (PowerShell or Bash), allowing you to automate simple tasks and support system administration
You're able to create and modify Group Policy Objects (GPO)
You understand fundamental endpoint security principles, such as antivirus protection, data encryption, and access management
You're open to working from our Rzeszow office for the first 3 months, after which a hybrid work model will be possible
You're goal-oriented and able to effectively deliver assigned tasks
You're committed to continuous development, actively learning new technologies and sharing knowledge with others
You work well in a team environment
You communicate effectively and are open to feedback, treating it as a key part of your professional growth
O projekcie:
In this role, you will do more than simply handle support tickets. You will actively participate in managing the endpoint environment (Intune, SCCM), implementing new solutions, and improving users’ daily experience. Your work will have a direct impact on the stability, security, and comfort of work across the entire organization.
This position is designed for people who enjoy solving problems, looking for better ways of doing things, and gaining experience with modern tools for device management and IT security.
In addition to excellent development opportunities, we offer full flexibility in your work arrangement – you can choose a hybrid or fully remote model, and we will also ensure a smooth onboarding process. Our benefits include a welcome package, Motivizer vouchers, private healthcare, and a MultiSport card.
If you want to develop your IT career in an international technology company, apply now.
Zakres obowiązków:
Receiving, registering, and categorizing user requests (via phone, email, and ticketing system), while ensuring efficient handling in accordance with SLA standards
Diagnosing and resolving technical issues, as well as providing ongoing user support for office software (e.g., Microsoft 365), operating systems, and peripheral devices
Managing user accounts across systems (including Active Directory, Microsoft Exchange, VPN), ensuring correct permissions and access rights
Installing, configuring, and maintaining workstations, printers, and mobile devices
Administering and maintaining the endpoint environment (Windows/Mac) using MDM/UEM tools (e.g., Microsoft Intune, SCCM), including monitoring device health and management agents
Preparing, updating, and distributing operating system images and software packages, as well as ensuring systems and applications remain up to date (updates and security patches)
Creating and implementing configuration policies for endpoint devices (GPO, Intune, Endpoint Protection), and collaborating with the security team on device protection and incident response
Developing and maintaining technical documentation and user knowledge bases, as well as documenting procedures
Monitoring support tickets, reporting recurring issues, and proposing improvements within IT support processes
Supporting the implementation of new endpoint tools and solutions across the organization
Oferujemy:
After the onboarding period, you will be able to work in a hybrid model
You'll receive the tools necessary for your work, such as a laptop or/ and a phone
We can provide your home office with ergonomic furniture and electronic devices, such as: footrests, exercise balls, chairs and lumbar supports, monitors, mousepads, laptop docking stations, mice, keyboards, and headphones
We care about the work-life balance and wellbeing of our team
We provide opportunities for you to turn your ideas into reality and we appreciate such initiatives
We support skill and knowledge development via internal and external trainings
We work according to the values of DEI: Diversity, Equity & Inclusion
We support grassroots initiatives and charities
We offer valuable benefits, such as the welcome pack, Motivizer vouchers (250 points/PLN employees can spend on a variety of services and products from known brands available on the platform), private health care, MultiSport card, the opportunity to participate in internal and external trainings and industry conferences, and many more
You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services
🔍 Dekoder Ogłoszenia
🔴
You have at least one year of experience in IT, including a minimum of 6 months in a Service Desk or similar user support role
Choć wymagany jest rok doświadczenia w IT, to kluczowe jest pół roku w obsłudze użytkownika, co może sugerować, że rola będzie bardziej skoncentrowana na wsparciu technicznym niż na zaawansowanym zarządzaniu.
🔴
You have experience with endpoint management tools (e.g., Microsoft Intune, SCCM)
Podane narzędzia są bardzo rozbudowane; 'doświadczenie' może oznaczać jedynie podstawową znajomość interfejsu, a nie głęboką wiedzę konfiguracyjną.
🔴
You have basic scripting skills (PowerShell or Bash), allowing you to automate simple tasks and support system administration
Określenie 'basic' i 'simple tasks' sugeruje, że oczekiwane są umiejętności skryptowe na poziomie podstawowym, a nie tworzenie złożonych, samodzielnych rozwiązań.
🔴
You're able to create and modify Group Policy Objects (GPO)
Choć GPO jest kluczowe w zarządzaniu, 'tworzenie i modyfikowanie' może oznaczać jedynie wprowadzanie drobnych zmian w istniejących politykach, a nie projektowanie ich od podstaw.
🟡
You will do more than simply handle support tickets. You will actively participate in managing the endpoint environment (Intune, SCCM)
To zdanie sugeruje szerszy zakres obowiązków niż tylko wsparcie, ale bez konkretnych przykładów 'aktywnego udziału' może oznaczać głównie pomoc w rutynowych zadaniach związanych z zarządzaniem.