Pracuj.pl
Hybrydowo
Junior
Junior Infrastructure Support Engineer (with German)
⚲ Katowice
Do uzgodnienia
Wymagania
- Windows Server
- Linux
- AWS
- Azure Cosmos DB
Opis stanowiska
Nasze wymagania:
Experience in IT Support, Service Desk, or Infrastructure Support roles.
Knowledge of ticketing systems and customer communication processes.
Familiarity with infrastructure monitoring tools, alert handling, and basic incident analysis.
Understanding of ITIL practices, including incident and service request management.
Basic knowledge of cloud platforms such as Azure, AWS, STACKIT, or willingness to learn.
Strong organizational skills and ability to manage competing priorities.
Familiarity with Windows, Linux, or Unix operating systems.
Fluent German language skills at B2 level or higher.
O projekcie:
In this role, you will support the operation and maintenance of customer infrastructure while working closely with engineers and consultants in an international environment. You will help manage customer communication, coordinate requests through ticketing systems, monitor infrastructure health, and contribute to maintaining highly available services. This is an excellent opportunity for candidates with experience in IT Support who want to develop their career in infrastructure operations, cloud technologies, and IT service management.
Zakres obowiązków:
Support maintenance and operation of customer infrastructure and services.
Perform daily operational activities to ensure service stability and availability.
Handle customer requests and incidents through a ticketing system.
Coordinate assigned activities according to agreed service levels.
Monitor infrastructure using dedicated monitoring tools and analyze alerts.
Escalate incidents and operational issues when necessary.
Work with operational tools, cloud platforms, and command-line environments.
Contribute to process improvements, monitoring enhancements, and automation initi
Oferujemy:
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
Well-being culture: medical care with Medicover, private life insurance, and sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
Experience in IT Support, Service Desk, or Infrastructure Support roles.
Knowledge of ticketing systems and customer communication processes.
Familiarity with infrastructure monitoring tools, alert handling, and basic incident analysis.
Understanding of ITIL practices, including incident and service request management.
Basic knowledge of cloud platforms such as Azure, AWS, STACKIT, or willingness to learn.
Strong organizational skills and ability to manage competing priorities.
Familiarity with Windows, Linux, or Unix operating systems.
Fluent German language skills at B2 level or higher.
O projekcie:
In this role, you will support the operation and maintenance of customer infrastructure while working closely with engineers and consultants in an international environment. You will help manage customer communication, coordinate requests through ticketing systems, monitor infrastructure health, and contribute to maintaining highly available services. This is an excellent opportunity for candidates with experience in IT Support who want to develop their career in infrastructure operations, cloud technologies, and IT service management.
Zakres obowiązków:
Support maintenance and operation of customer infrastructure and services.
Perform daily operational activities to ensure service stability and availability.
Handle customer requests and incidents through a ticketing system.
Coordinate assigned activities according to agreed service levels.
Monitor infrastructure using dedicated monitoring tools and analyze alerts.
Escalate incidents and operational issues when necessary.
Work with operational tools, cloud platforms, and command-line environments.
Contribute to process improvements, monitoring enhancements, and automation initi
Oferujemy:
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
Well-being culture: medical care with Medicover, private life insurance, and sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
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