Junior IT Support Specialist
⚲ Gdańsk, Oliwa
5 050–7 150 zł brutto / mies.
Wymagania
- MacOS
- Jira
- Windows Server
- Bash
- Python
- Active Directory
- SharePoint
- Claude
- ChatGPT
Opis stanowiska
Nasze wymagania:
previous experience in an IT Support or Helpdesk role
working knowledge of either macOS or Windows 11
ability to effectively use knowledge bases and technical tools
quick learner approach with strong problem-solving skills
proficiency in technical English (min. B2+ written and spoken)
excellent command of the Polish language (native or near to native)
strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software
Mile widziane:
familiarity with Active Directory and Office 365 administration
experience with Windows Server administration, including Hyper-V and Microsoft Azure
hands-on experience with MDM solutions such as Jamf Pro and Microsoft Intune
practical knowledge of macOS environments
O projekcie:
Are you a tech-savvy problem-solver at the beginning of your IT career? Do you enjoy helping others and want to sharpen your skills in a supportive environment? If so, we’d love to have you on board as a Junior IT Support Specialist at GetResponse. Learn fast, grow strong, and join a team that values your curiosity and drive!
Zakres obowiązków:
troubleshooting and resolving hardware and software issues reported by GetResponse employees
maintaining and managing IT hardware
administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune
managing SaaS tools and software licenses
assisting with the onboarding of new employees by preparing and configuring necessary IT resources
providing technical support and cooperation across various departments and teams
continuously developing technical skills and staying current with industry trends and best practices
previous experience in an IT Support or Helpdesk role
working knowledge of either macOS or Windows 11
ability to effectively use knowledge bases and technical tools
quick learner approach with strong problem-solving skills
proficiency in technical English (min. B2+ written and spoken)
excellent command of the Polish language (native or near to native)
strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software
Mile widziane:
familiarity with Active Directory and Office 365 administration
experience with Windows Server administration, including Hyper-V and Microsoft Azure
hands-on experience with MDM solutions such as Jamf Pro and Microsoft Intune
practical knowledge of macOS environments
O projekcie:
Are you a tech-savvy problem-solver at the beginning of your IT career? Do you enjoy helping others and want to sharpen your skills in a supportive environment? If so, we’d love to have you on board as a Junior IT Support Specialist at GetResponse. Learn fast, grow strong, and join a team that values your curiosity and drive!
Zakres obowiązków:
troubleshooting and resolving hardware and software issues reported by GetResponse employees
maintaining and managing IT hardware
administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune
managing SaaS tools and software licenses
assisting with the onboarding of new employees by preparing and configuring necessary IT resources
providing technical support and cooperation across various departments and teams
continuously developing technical skills and staying current with industry trends and best practices
🔍 Dekoder Ogłoszenia
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quick learner approach with strong problem-solving skills
Oczekujemy, że szybko opanujesz nowe technologie i samodzielnie znajdziesz rozwiązania, nawet jeśli nie masz doświadczenia.
🔴
ability to effectively use knowledge bases and technical tools
Powinieneś umieć samodzielnie szukać informacji i korzystać z dostępnych narzędzi, zamiast oczekiwać gotowych odpowiedzi.
🔴
strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software
Będziesz musiał radzić sobie z dużą liczbą zgłoszeń i tłumaczyć techniczne zagadnienia użytkownikom, często bez wcześniejszego przygotowania.
🔴
Learn fast, grow strong, and join a team that values your curiosity and drive!
Oczekujemy szybkiego przyswajania wiedzy i samodzielności w rozwoju, a "wartościowanie ciekawości i zapału" może oznaczać brak jasno określonych ścieżek rozwoju.
🔴
maintaining and managing IT hardware
Może to oznaczać nie tylko podstawowe czynności, ale również fizyczne przenoszenie, instalowanie i demontowanie sprzętu.