Junior IT Technical Support Engineer
⚲ Kraków
8 000 - 16 000 PLN (B2B)
Wymagania
- troubleshooting
Opis stanowiska
O projekcie:
We are looking for a Junior IT Technical Support Engineer with some experience in IT support, helpdesk, service desk, or application support.
Nice to Have
Knowledge of at least one of the following:
- Azure, Entra ID / Active Directory- Intune or device management- Exchange Online, Outlook, or Teams- Windows Server, Linux, or virtual machines- SQL, Power BI, or Power Platform- Networking basics- PowerShell
Wymagania:
- At least 0,5-1 year of IT support experience- Basic knowledge of Windows and Microsoft 365- Good troubleshooting and communication skills- Experience working with tickets or incidents- English at B2 level or above- Willingness to learn and develop technical skills
Codzienne zadania:
- Provide technical support via email, phone, and ticketing systems
- Diagnose and resolve issues related to applications, Windows, Microsoft 365, cloud services, and user access
- Analyze errors, logs, and system configurations
- Document solutions and escalate complex cases
- Work according to SLAs and support procedures
We are looking for a Junior IT Technical Support Engineer with some experience in IT support, helpdesk, service desk, or application support.
Nice to Have
Knowledge of at least one of the following:
- Azure, Entra ID / Active Directory- Intune or device management- Exchange Online, Outlook, or Teams- Windows Server, Linux, or virtual machines- SQL, Power BI, or Power Platform- Networking basics- PowerShell
Wymagania:
- At least 0,5-1 year of IT support experience- Basic knowledge of Windows and Microsoft 365- Good troubleshooting and communication skills- Experience working with tickets or incidents- English at B2 level or above- Willingness to learn and develop technical skills
Codzienne zadania:
- Provide technical support via email, phone, and ticketing systems
- Diagnose and resolve issues related to applications, Windows, Microsoft 365, cloud services, and user access
- Analyze errors, logs, and system configurations
- Document solutions and escalate complex cases
- Work according to SLAs and support procedures
🔍 Dekoder Ogłoszenia
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Junior IT Technical Support Engineer
Stanowisko dla osoby z minimalnym doświadczeniem, która będzie się uczyć na bieżąco, często wykonując podstawowe zadania.
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some experience in IT support, helpdesk, service desk, or application support
Może oznaczać od kilku tygodni do pół roku praktyki, niekoniecznie na pełen etat.
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Nice to Have
Te umiejętności są mile widziane, ale ich brak nie dyskwalifikuje kandydata, co może oznaczać, że nie będą one priorytetem w codziennej pracy.
🔴
At least 0,5-1 year of IT support experience
Oznacza, że nawet pół roku doświadczenia może być wystarczające, co sugeruje niskie wymagania co do głębokości wiedzy.
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Willingness to learn and develop technical skills
Podkreśla, że od kandydata oczekuje się przede wszystkim chęci do nauki, a nie posiadania już ugruntowanej wiedzy.