Junior L1 Banking Specialist with Italian

Nasze wymagania: Excellent spoken & written skills in Italian and English At least a few months of working in a customer facing role handling user issues and queries Working knowledge of ticketing tool such as ServiceNow is an advantage Good understanding of Banking domain Ability to create SOP manuals for day to day operations Excellent problem-solving skills and documentation skills Effective professional working relationships with co-workers and clients Zakres obowiązków: Serving as the first point of contact for Business user seeking assistance on product and application related queries and issues Providing Level 1 support & first-time resolution whenever possible within the pre defined timelines Responsible for logging and classifying tickets and performing troubleshooting through diagnostic techniques and pertinent questions Direct unresolved issues to the next level of support personnel Taking ownership of incidents or escalations, including follow up Follow-up and update relevant trackers and systems Oferujemy: Competitive salary with annual salary reviews Hybrid working model (2-3 days/week from the office) Opportunity to use foreign languages and the newest technologies on a daily basis Indefinite period employment contract after probation period Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.) Sport's card (Multisport) Private medical care for you and your family Private life insurance Discounted theatre tickets Work in a multicultural environment