Junior L1 Banking Specialist with Italian

Wymagania: - Excellent spoken & written skills in Italian and English - At least a few months of working in a customer facing role handling user issues and queries - Working knowledge of ticketing tool such as ServiceNow is an advantage - Good understanding of Banking domain - Ability to create SOP manuals for day to day operations - Excellent problem-solving skills and documentation skills - Effective professional working relationships with co-workers and clients O firmie: - A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief. A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. Zakres obowiązków: - Serving as the first point of contact for Business user seeking assistance on product and application related queries and issues - Providing Level 1 support & first-time resolution whenever possible within the pre defined timelines - Responsible for logging and classifying tickets and performing troubleshooting through diagnostic techniques and pertinent questions - Direct unresolved issues to the next level of support personnel - Taking ownership of incidents or escalations, including follow up - Follow-up and update relevant trackers and systems Oferujemy: - Competitive salary with annual salary reviews - Hybrid working model (2-3 days/week from the office) - Opportunity to use foreign languages and the newest technologies on a daily basis - Indefinite period employment contract after probation period - Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.) - Sport's card (Multisport) - Private medical care for you and your family - Private life insurance - Discounted theatre tickets - Work in a multicultural environment