Junior Service Analyst with German

Nasze wymagania: Knowledge of German and English at least at B2 level Willingness to develop IT skills Well-motivated team player with communication skills Working according to the procedures Working hours: Shift Hours (including night shifts) O projekcie: We are currently looking for a Junior Service Analyst with German to join our Sopra Steria team. We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs. Zakres obowiązków: Receiving and resolving incidents (by ticketing tool) regarding hardware and applications Following instructions when dealing with incidents Communicating with users in German and English Escalating more complex problems to the 2nd line of support Collaborating with other technical teams Oferujemy: BENEFITS: Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation DEVELOPMENT OPPORTUNITIES: certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)