Junior Service Analyst with German
Sopra Steria Polska Sp. z o.o.
⚲ Katowice
Do uzgodnienia
Wymagania
- Windows Server
- Linux
Opis stanowiska
Nasze wymagania:
Knowledge of German and English at least at B2 level
Willingness to develop IT skills
Well-motivated team player with communication skills
Working according to the procedures
Working hours: Shift Hours (including night shifts)
Zakres obowiązków:
Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
Following instructions when dealing with incidents
Communicating with users in German and English
Escalating more complex problems to the 2nd line of support
Collaborating with other technical teams
Oferujemy:
BENEFITS: Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
DEVELOPMENT OPPORTUNITIES: certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)
Knowledge of German and English at least at B2 level
Willingness to develop IT skills
Well-motivated team player with communication skills
Working according to the procedures
Working hours: Shift Hours (including night shifts)
Zakres obowiązków:
Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
Following instructions when dealing with incidents
Communicating with users in German and English
Escalating more complex problems to the 2nd line of support
Collaborating with other technical teams
Oferujemy:
BENEFITS: Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
DEVELOPMENT OPPORTUNITIES: certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)
🔍 Dekoder Ogłoszenia
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Willingness to develop IT skills
Oczekuje się, że będziesz uczyć się wszystkiego od podstaw i rozwijać w kierunku, który jest potrzebny firmie, a niekoniecznie w Twoim wymarzonym kierunku.
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Well-motivated team player with communication skills
Będziesz musiał/a aktywnie współpracować z innymi i być gotowym/ą do rozwiązywania problemów interpersonalnych w zespole.
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Working according to the procedures
Twoja praca będzie ściśle zdefiniowana przez istniejące procesy, co może ograniczać samodzielność i kreatywność.
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Shift Hours (including night shifts)
Praca będzie wymagała elastyczności w zakresie godzin pracy, w tym pracy w nocy, co może wpływać na życie prywatne.
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Receiving and resolving incidents (by ticketing tool)
Głównym zadaniem będzie obsługa zgłoszeń użytkowników za pomocą systemu ticketowego, co może być powtarzalne.