Junior Supporter ITSD - Danish Speaker

Nasze wymagania: Fluency in English and Danish (minimum B1/B2) Proficiency in MS Office & Outlook Strong communication, analytical, and organizational skills Team player with the ability to prioritize and troubleshoot effectively Experience in Service Desk or Customer Support is a plus Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage O projekcie: Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things. Zakres obowiązków: Provide end-user support and remote troubleshooting Prioritize and manage multiple tickets simultaneously Act as an escalation point for urgent IT incidents Suggest process improvements based on recurring issues Record and escalate unresolved problems using ITSM tools Oferujemy: Training and professional induction into the new position Financial support of your education Medical care & life insurance Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc. Scandinavian working style & no dress code Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam Referral program for employees Employee assistance program (legal, psychological, health, financial consulting, etc.) Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups) … while in the office you can also use some of the below Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks) Chill-out rooms with Xbox, pool table, board games, football table, and swing