Junior Supporter ITSD - Danish Speaker

Wymagania: - Fluency in English and Danish (minimum B1/B2) - Proficiency in MS Office & Outlook - Strong communication, analytical, and organizational skills - Team player with the ability to prioritize and troubleshoot effectively - Experience in Service Desk or Customer Support is a plus - Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage Zakres obowiązków: - Provide end-user support and remote troubleshooting - Prioritize and manage multiple tickets simultaneously - Act as an escalation point for urgent IT incidents - Suggest process improvements based on recurring issues - Record and escalate unresolved problems using ITSM tools Oferujemy: - Training and professional induction into the new position - Financial support of your education - Medical care & life insurance - Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc. - Scandinavian working style & no dress code - Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam - Referral program for employees - Employee assistance program (legal, psychological, health, financial consulting, etc.) - Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups) - … while in the office you can also use some of the below - Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks) - Chill-out rooms with Xbox, pool table, board games, football table, and swing