Junior Technical Support Specialist Warsaw

Nasze wymagania: Strong interest in technology, software, hardware, IoT, or IT systems. First technical knowledge or initial hands-on experience in IT support, hardware, Linux, networking, electronics, IoT, or customer-facing work. Openness to learning and using Linux terminal basics. Good analytical thinking and a problem-solving mindset. Proficiency in English, both written and spoken — you should be able to communicate with the team and international customers. Good communication skills and patience when working with customers. Responsibility, reliability, and ability to follow support processes. Readiness to work in a shift-based support model. Ability to quickly learn new tools and technical concepts. Mile widziane: Technical education, courses, bootcamps, first work experience, or personal tech projects. Basic knowledge of Linux, SSH, VPN, Python, networking, hardware, electronics, or IoT. First experience in customer support, IT support, helpdesk, technical support, or service desk. Knowledge of Polish. Experience with Jira, Confluence, or any ticketing system. Interest in 5G, IoT, Edge Computing, telecommunications, or industrial technology. O projekcie: Additional information: • Shift work: yes • Days of work: working days (Monday to Friday), Saturday, Sunday, • Working hours: shift-based work model • Possible night work: yes Zakres obowiązków: Respond to customer requests and help solve issues related to our software and hardware products via ticketing system, email, online meetings, and phone calls. Analyze customer issues, ask the right questions, and support troubleshooting step by step. Resolve basic support cases independently or escalate more complex issues to a higher support level. Track customer issues from first contact to resolution and ensure timely follow-up. Onboard customers and guide them through using our products. Create and update documentation related to products, support cases, internal processes, and knowledge base materials. Learn and use basic Linux terminal commands and remote access tools such as SSH and VPN. Work with internal teams, including engineering, product, and project teams. Work in a shift-based support model, including occasional work outside standard office hours when required. Oferujemy: A real early-career role in a fast-growing, high-tech IoT company — not just shadowing or administrative tasks. Hands-on experience with actual software, hardware, and IoT devices used by real customers. Practical experience with IT support, customer communication, Linux basics, ticketing systems, troubleshooting, and documentation. A supportive, multicultural team that will help you learn and grow. Hybrid work model based in Warsaw. A place where curiosity, responsibility, and initiative are genuinely valued. Opportunity to build a foundation for a future career in IT support, technical support, product, QA, engineering, or project delivery.