Low severity Incident Manager / Coordinator (f/m/x)

Nasze wymagania: At least a year of experience in Service coordination or Incident Management Knowledge of ServiceNow, at least to a usable degree. Knowledge of reporting modules is welcome. Intermediate knowledge of Excel. Mainly data editing and pivots tables Knowledge of ITIL, especially incident, request, problem, change, knowledge management to work freely with other teams Professional nomenclature appropriate to ITIL issues and inter-corporate collaboration Experience in vendor management - Require vendors to follow incident policies and contracted SLAs Result-oriented team player and good motivator with business sense and understanding of commercial urgency Fluent in English (written & spoken) ITIL Foundation or greater certification would be preferred Residing in Poland required O projekcie: We are looking for IT Low Severity Incidents Coordinator who will be responsible for helping business users get the expected help from external vendors. We base our work on main entry criteria such as ageing incidents, ownerless incidents, and escalations. Zakres obowiązków: Ensures performance by monitoring the execution of the operational service processes Coordinates the resolution of low-severity incidents and communicates with all involved stakeholders about the status within Tower Control and Support Initiates trend analyses of incidents and ensures detection and validation of problem suggestions Ensures problems are assigned to the correct resolver group Be a member of improvement meetings with leading vendors Prepare and share reports and set plans to improve the situation in queues handled by individual group owners Coordinate technical bridge calls between vendors Oferujemy: Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022 Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more Comfortable workplace – class A offices or remote work Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers Investment in your growth – meetups, webinars, training platform and technology blog – you choose Fantastic atmosphere created by all Sii Power People