Mid-Level to Senior Business Support Specialist – Banking Applications

Unleash your expertise in banking technology — empower vital financial systems from anywhere! Portugal-based opportunity with remote work model. As a Mid-Level to Senior Business Support Specialist – Banking Applications, you will be working for our client, a leading player in the financial services industry. You will be instrumental in supporting and maintaining core banking applications, ensuring operational excellence, and driving continuous improvement. Join a team where innovation meets stability, and grow your career at the forefront of banking technology. Your main responsibilities: • Act as the primary contact for business users reporting issues on critical banking applications, delivering prompt L1 and L2 support. • Analyze application logs, review source code, and collaborate with end users to diagnose and resolve incidents efficiently. • Monitor application performance and availability, managing incidents according to agreed SLAs. • Communicate effectively with both business stakeholders and technical teams to coordinate incident resolution and provide updates. • Document incidents, resolutions, and workarounds thoroughly to maintain a comprehensive knowledge base. • Identify recurring issues and escalate to prevent future disruptions proactively. • Support testing and deployment activities for application updates and patches within the change management process. You're ideal for this role if you have: • At least 3 years of experience in L1/L2 application support, preferably within financial services or a regulated environment. • Proven troubleshooting skills, with the ability to diagnose complex issues under pressure. • Strong proficiency in SQL and a foundational understanding of object-oriented programming. • Degree in Computer Science, Information Systems, Finance, or a related field. • Fluency in English at a B2 level or above. It is a strong plus if you have: • Familiarity with core banking concepts such as payments, settlements, trade finance, or risk management. • Knowledge of ITIL practices, including incident, problem, and change management. • Experience with ticketing tools like ServiceNow or Jira Service Management. • Exposure to monitoring tools such as Splunk or Dynatrace, or scripting skills for automation. Language Required for the role: • Fluent English Eligibility for the role: • Only candidates with an existing legal right to work in the European Union will be considered for this role. #MAKEYourCareerBETTER Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.