Network Support Engineer

O projekcie: - Prestigious position at one of the world's largest banks - Stable, long-term projects - Competitive salary with a B2B contract - Hybrid work (6 days per month from the office in Cracow) and flexible working hours - Private healthcare and multisport card - Personal growth and development opportunities with the possibility to rotate between projects - Referral program and company events - Convenient parking Wymagania: - Good understanding of Data Networks Topologies and protocols. - Drive to improve the services we provide to our business. - Provide valuable inputs in process improvement. - Need to be a good team player and able to collaborate at all levels. - Experience of Working to ITIL/Agile Standards/Framework. - Willingness and ability to learn new telecoms technologies and supporting tools. - We offer career path within a global organization, flexible working pattern, including hybrid working and extensive opportunities for training and self-development. Codzienne zadania: - Primary Responsibility is to Support Telecoms incidents globally and provide expertise in resolution. - Have good working knowledge of Telecoms infrastructure and associated components. - Working as part of a global NOC team. - Monitor our infrastructure. Raising vendor tickets and facilitate the recovery without impacting service. - Work with Incident managers and other teams & provide required inputs regarding Data Centre incidents. - Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis. Willing to work shifts and weekends. - Recovery of IT systems and support services in accordance with agreed business/IT service levels in conjunction with technical support teams and in line with incident management processes. - Drive down infrastructure service outages and repeat failures. - Ensure global standards are set and adhered to. - Work with Service Providers, ensuring they meet their contractual commitments and work with them on Continuous Improvement.