Network Support Engineer

O projekcie: 📍 Client: lead international bank | B2B contract 🗣️ Recruitment: phone screen with our recruiter + 2 on-line meetings with hiring managers 🗺️ Hybrid work: 6 days per month from the office in Cracow Verita HR is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition. You’ll join a team responsible for network and call center infrastructure across 55 countries - your main focus will be leading and coordinating incident response when service-impacting issues occur. You’ll support platform engineers, ensure the right people are involved in crisis calls, and help drive fast restoration of affected services. A key part of the role is also managing communication flow and maintaining clear governance during incidents. On top of that, you’ll look for ways to improve services and processes, using data analysis to identify issues earlier and become more proactive in preventing outages. This is a role where you directly contribute to the stability of critical global services. What's in it for you? - Prestigious position at one of the world's largest banks - Stable, long-term projects - Hybrid work (6 days per month from the office in Cracow) and shift working - Working with modern IT technologies - Growth and development opportunities with the possibility to move between projects - Private healthcare and multisport card - Referral program, free parking and company events Wymagania: - Good understanding of Data Networks Topologies and protocols - Experience of Working to ITIL/Agile Standards/Framework - Drive to improve the services we provide to our business - Provide valuable inputs in process improvement - Need to be a good team player and able to collaborate at all levels - Willingness and ability to learn new telecoms technologies and supporting tools Codzienne zadania: - Main responsibility is to support global telecom incidents and contribute to their resolution - Good understanding of telecom infrastructure and related components - Work as part of a global NOC team - Monitor infrastructure, raise vendor tickets and support service recovery, collaborate with incident managers and other teams, providing input on data centre incidents - Work in a global “follow the sun” model, including shifts and weekends - Restore IT systems and support services according to agreed service levels and incident processes, help reduce outages and recurring infrastructure issues - Work with service providers to meet contractual obligations and drive continuous improvement