Onsite IT-Technician
⚲ Warszawa
8 610–8 639 zł brutto / mies.
Opis stanowiska
Nasze wymagania:
Your Technical Expertise Includes:
You have the essential knowledge of:
Operational ICT procedures and processes regarding the delivery of contracted services.
ICT Technical Infrastructure and business needs and practices related to the use of ICT resources and services.
You are familiar with the System Management tools like ServiceNow for ticket handling.
You are a team player who fosters teamwork in a global, multicultural, and virtual context (cultural sensitivity).
You have approximately 2 years of experience in the domain.
You are fluent in Polish and English.
Your Personal and Interpersonal Skills Include:
You have strong ability to address business challenges and opportunities with customer focus;
You have analytical thinking skills and creative approach to problem solving;
You have excellent communication skills;
You are a good team member and collaborator.
O projekcie:
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
This will be a diverse position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.
Zakres obowiązków:
Provide support that consistently meets or exceeds Customer expectations;
Identify, analyze, and repair product failures. Order and replace parts as needed;
Support and maintain user account information including rights, security and systems groups;
Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
Provide troubleshooting and problem resolution support for all managed devices;
Coordinate with third-party vendors to resolve hardware and software problems, as required;
Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite;
Interface with hardware and software vendors for planning and problem resolution;
Interface with manufacturers and third-party vendors for technical assistance;
Execute the installation of PCs, peripherals and LAN-based equipment;
Move workstations, peripherals and telecommunications equipment, as required;
Order, receive and provide all required equipment, materials and third-party vendor services to implement IMAC's;
Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's,
Test completed IMAC's and verify acceptance by end user;
Document changes to inventory use and configuration;
AV and Conference support with software such as MTR or Cisco rooms.
Oferujemy:
Full-time employment;
Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more);
Premium private medical healthcare, which includes dental care and insurance policy for international travel;
And up to 4 extra days of paid holidays per year!
Your Technical Expertise Includes:
You have the essential knowledge of:
Operational ICT procedures and processes regarding the delivery of contracted services.
ICT Technical Infrastructure and business needs and practices related to the use of ICT resources and services.
You are familiar with the System Management tools like ServiceNow for ticket handling.
You are a team player who fosters teamwork in a global, multicultural, and virtual context (cultural sensitivity).
You have approximately 2 years of experience in the domain.
You are fluent in Polish and English.
Your Personal and Interpersonal Skills Include:
You have strong ability to address business challenges and opportunities with customer focus;
You have analytical thinking skills and creative approach to problem solving;
You have excellent communication skills;
You are a good team member and collaborator.
O projekcie:
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
This will be a diverse position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.
Zakres obowiązków:
Provide support that consistently meets or exceeds Customer expectations;
Identify, analyze, and repair product failures. Order and replace parts as needed;
Support and maintain user account information including rights, security and systems groups;
Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
Provide troubleshooting and problem resolution support for all managed devices;
Coordinate with third-party vendors to resolve hardware and software problems, as required;
Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite;
Interface with hardware and software vendors for planning and problem resolution;
Interface with manufacturers and third-party vendors for technical assistance;
Execute the installation of PCs, peripherals and LAN-based equipment;
Move workstations, peripherals and telecommunications equipment, as required;
Order, receive and provide all required equipment, materials and third-party vendor services to implement IMAC's;
Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's,
Test completed IMAC's and verify acceptance by end user;
Document changes to inventory use and configuration;
AV and Conference support with software such as MTR or Cisco rooms.
Oferujemy:
Full-time employment;
Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more);
Premium private medical healthcare, which includes dental care and insurance policy for international travel;
And up to 4 extra days of paid holidays per year!
🔍 Dekoder Ogłoszenia
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Working in a fast paced, constantly evolving environment
Spodziewaj się ciągłych zmian, potencjalnie chaotycznego tempa pracy i konieczności szybkiego dostosowywania się do nowych sytuacji.
🔴
play a key role in ensuring the successful delivery of a premium IT support service
Twoje działania będą miały duży wpływ na jakość obsługi klienta, co może oznaczać presję na osiąganie wysokich wskaźników satysfakcji.
🔴
This will be a diverse position
Zakres obowiązków może być szeroki i obejmować zadania wykraczające poza typowe role technika IT.
🟡
You will need to be proactive in your approach requiring you to deal with support queries
Oczekuje się, że będziesz samodzielnie szukać rozwiązań i inicjować działania, a nie tylko reagować na zgłoszenia.
🟡
You have approximately 2 years of experience in the domain
Chociaż podano konkretną liczbę lat, faktyczne oczekiwania mogą być elastyczne, a kluczowe mogą być posiadane umiejętności.