Operations Engineer/2nd Line Technical Support

Nasze wymagania: Bachelor's or Master's degree in Computer Science / Information Technology / Engineering At least 2 years of experience in a similar position Excellent problem-solving mindset Strong experience in L2 application support in enterprise environments. Ability to work independently and take ownership of issues Experience with monitoring and observability tools such as Grafana, Prometheus, and Loki (log analysis and metrics monitoring). Basic knowledge of Kubernetes SQL foundational knowledge Experience with AWS services including CloudWatch, Lambda (with Lambda Authorizers), DynamoDB, RDS, and ACM GitHub CI/CD basic knowledge Git knowledge Basic knowledge of networking Experience with ticketing systems (Service Now) Experience of the Linux command line General compilation of source code Team player with good communication skills Fluency in English Mile widziane: German language, Argo CD O projekcie: We are currently looking for an Application Operations Engineer/2nd Line Technical Support who is ready to become part of our international team, which works for our German automotive client - a luxury car manufacturer. If it suits you, we should get to know each other! Zakres obowiązków: Independently provide technical support for application issues and outages, which includes interfacing with development teams and vendors Perform deployment of the infrastructure and services (GitHub Actions + Kubernetes +AWS) Manage SSL certificates and firewall rules Analysis of the application logs Use Grafana dashboards to monitor service health, respond to alerts, and ensure system stability Ensure documentation remains updated and accurate Participate in on-call rotation, covering one week each month Ensure that Service Level Agreements and workflow are being followed and met for every ticket in the queues Responsible for managing and resolving critical system outages in a timely manner by following established incident response processes and protocols Oferujemy: B2B collaboration. Possibility of remote, hybrid and stationary work. Benefit package: language classes (English/German), team-building meetings and company events, annual bonus. Friendly and comfortable working environment. Working in a small team. No dress code. Cabinet office (no open space), with access to showers. Free parking, bicycle parking. Well-equipped kitchen. Pet friendly office.