Pracuj.pl
None
Junior
New
Product Support Analyst with Dutch
⚲ Kraków, Grzegórzki
8 000–11 000 zł brutto / mies.
Opis stanowiska
Nasze wymagania:
Professional proficiency in Dutch and English (spoken and written), with confidence in handling customer conversations and written inquiries.
Strong communication, customer-service, and organizational skills.
Ability to manage multiple cases and take ownership of customer issues.
Willingness to learn new products and technical concepts.
Previous customer service or support experience is an advantage.
Experience with SaaS products, support platforms, or SQL is a plus but is not required.
O projekcie:
We are hiring on behalf of our client, a global leader in HR technology, delivering an end-to-end SaaS platform that supports the entire recruitment lifecycle. Trusted by thousands of organizations worldwide, their solutions combine cloud technology, automation, and cutting-edge AI to help businesses hire smarter, work more efficiently, and deliver better talent experiences.
We are looking for a Product Support Analyst with Dutch to join an international Customer Experience and Product Support organization. In this role, you will be the frontline connection between Dutch-speaking customers and the company’s technology, helping users resolve product-related questions and technical issues through phone, live chat, and online cases.
This opportunity is suitable for someone who communicates confidently in Dutch and English, enjoys helping customers, and is comfortable managing multiple tasks at once.
Key takeaways:
Salary: 8 000 PLN - 11 000 PLN gross on the Contract of Employment (including a language allowance)
Working model: Office-based for the first 8 weeks, followed by a hybrid model - 3x weekly from the office
Working hours: 9 AM - 6 PM shift
Zakres obowiązków:
Support Dutch-speaking customers through phone, live chat, and online cases.
Investigate product-related questions and resolve issues clearly and efficiently.
Manage your case queue, follow-ups, and customer communication.
Document cases accurately and escalate bugs or complex issues when required.
Work with Product Support, Engineering, and QA teams.
Participate in training, coaching, and knowledge-sharing activities.
Oferujemy:
Medical care
Life insurance
Multisport
Professional proficiency in Dutch and English (spoken and written), with confidence in handling customer conversations and written inquiries.
Strong communication, customer-service, and organizational skills.
Ability to manage multiple cases and take ownership of customer issues.
Willingness to learn new products and technical concepts.
Previous customer service or support experience is an advantage.
Experience with SaaS products, support platforms, or SQL is a plus but is not required.
O projekcie:
We are hiring on behalf of our client, a global leader in HR technology, delivering an end-to-end SaaS platform that supports the entire recruitment lifecycle. Trusted by thousands of organizations worldwide, their solutions combine cloud technology, automation, and cutting-edge AI to help businesses hire smarter, work more efficiently, and deliver better talent experiences.
We are looking for a Product Support Analyst with Dutch to join an international Customer Experience and Product Support organization. In this role, you will be the frontline connection between Dutch-speaking customers and the company’s technology, helping users resolve product-related questions and technical issues through phone, live chat, and online cases.
This opportunity is suitable for someone who communicates confidently in Dutch and English, enjoys helping customers, and is comfortable managing multiple tasks at once.
Key takeaways:
Salary: 8 000 PLN - 11 000 PLN gross on the Contract of Employment (including a language allowance)
Working model: Office-based for the first 8 weeks, followed by a hybrid model - 3x weekly from the office
Working hours: 9 AM - 6 PM shift
Zakres obowiązków:
Support Dutch-speaking customers through phone, live chat, and online cases.
Investigate product-related questions and resolve issues clearly and efficiently.
Manage your case queue, follow-ups, and customer communication.
Document cases accurately and escalate bugs or complex issues when required.
Work with Product Support, Engineering, and QA teams.
Participate in training, coaching, and knowledge-sharing activities.
Oferujemy:
Medical care
Life insurance
Multisport
🔍 Dekoder Ogłoszenia
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