Product Support Representative - EMEA Region - eOperations services

Skywise provides comprehensive, integrated solutions that drive operational efficiency, enhance safety, and support business growth for airlines and the wider aerospace industry worldwide. Our innovative portfolio spans Electronic Flight Bag (EFB) solutions, flight operations, crew planning, digital maintenance, tech ops, ground ops, maintenance capability, and predictive insights designed to navigate the complexities of modern air travel. With a commitment to fostering digital transformation, we leverage cutting-edge technologies to empower our customers to achieve optimal performance and maintain their competitive edge in a rapidly evolving market. The Mission :  As part of the Skywise Data Services (SDS) team, you will provide Level 2/3 technical support for eOperations (eOps) services. You will act as the technical interface for EMEA airline customers, managing the stability of data flows and resolving complex software incidents. Key Responsibilities • Technical Incident Management: Perform deep-dive analysis and resolution of technical issues related to eOps and SDS platforms. • EIS Project Management: Prepare and manage the EIS (Entry Into Service) as a project, coordinating with multiple global stakeholders. • Stakeholder Coordination: Collaborate across the Airbus ecosystem, including DIIA (Digital Connected Aircraft Platform), SDOA (Digital Architect), 1SYAC (Connectivity IFE & Integ Platforms), SDSC (eOps solutions Deployment and Support), and 1VVAD (Maintenance Connectivity & Data). • On-Call Support: Participate in an on-call rotation to ensure service continuity during weekends or holidays. Technical Ecosystem & Requirements • Data Investigation: Advanced proficiency in SQL for deep-dive troubleshooting. • Aviation Systems: Hands-on experience or familiarity with IMACS, GDB, ArGO, and SOMF-GT. • Data Standards: Understanding of ACARS communications, SPEC2000 formats, and FOQA/FDM (Flight Operational Quality Assurance / Flight Data Monitoring). • Industry Tools: Experience with FOMS (Flight Operations Management Systems) or MRO (Maintenance, Repair, and Overhaul) software. • Platform Foundation: Understanding of Palantir Foundry, Cloud architecture, and API/ETL processes. Candidate Profile • Experience: 3+ years in a technical customer support or application engineering role (L2/L3). • Education: Degree in Computer Science, Information Technology, or an Aviation-related technical field. • Communication: Fluency in English is mandatory; French, Spanish, or German is an asset. What We Offer:  • Stable, full-time employment contract • Salary range: X-X PLN gross month, aligned with your level of experience • Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre) • Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period) • Co-funding for meals and commuting  • Access to the latest knowledge and technologies enabling professional development  • Opportunity to work on international projects and collaborate with global teams, including occasional international travel • Private medical coverage  • Sport card  • Mental health support platform  • Life insurance  • Access to Employee Share Scheme • Employee referral program bonus (5000 PLN)  Recruitment Roadmap: • Step 1: Intro with HR (Remote). • Step 2: Interview with hiring manager • Step 3: Interview with Hiring manager + Team • Step 4: Short Exchange with HRBP + Offer   Selection and Hiring Commitment  We thank all applicants for applying. Only selected applicants will be contacted. Skywise is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process. Skywise Gdansk is operating within the Airbus Helicopters Polska Structure.  At Airbus Helicopters Polska sp. z o.o. Gdańsk Plant, the "Internal procedure for reporting legal violations and taking follow-up actions at Airbus Helicopters Polska sp. z o.o. Gdańsk Plant" is in effect. This procedure was introduced in accordance with the Act of June 14, 2024, on the protection of whistleblowers (Journal of Laws of 2024, item 928). In the event of any detected violations, whistleblowers can submit reports to the following email address: talent@skywise.com.