Production Support Analyst (f/m/x)
⚲ Warszawa, Mokotów
Do uzgodnienia
Wymagania
- ITIL
- Incident Management
- SQL
Opis stanowiska
Nasze wymagania:
Minimum 3 years of experience in 2nd line support for banking or financial applications
Strong understanding of ITIL processes, including Incident Management and Service Continuity Management
Proven experience in analyzing and resolving complex functional issues
Ability to communicate effectively with both non-technical business stakeholders and technical IT teams
Familiarity with back-office processes such as payments, settlements, and reconciliations
Willingness to work a flexible schedule, including one week per month from 11:00 a.m. to 7:00 p.m. and one weekend per month
Openness to working in a hybrid model, with three days per week based in the office
Advanced level of Polish and English
Mile widziane:
Basic knowledge of SQL
Intermediate level of French
O projekcie:
We are looking for a skilled 2nd Line Support Specialist to join our Help Desk & Support team in Warsaw. In this hybrid role, you will act as the primary escalation point for complex functional issues related to banking applications, ensuring timely resolution and effective communication with business users. If you are passionate about solving intricate problems in a dynamic environment, this opportunity may be the right fit for you.
Zakres obowiązków:
Acting as the primary escalation point for complex functional issues related to banking applications
Taking full ownership of incidents from initial report through to successful resolution and communication back to the business user
Methodically analyzing production incidents to identify the root cause of issues
Liaising with clients to investigate incidents and gather necessary information
Utilizing application logs and basic database queries for troubleshooting purposes
Partnering with technical support teams to ensure timely resolution of incidents
Identifying recurring functional issues and proposing permanent solutions
Developing documentation and contributing to a knowledge base of best practices
Oferujemy:
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People
Minimum 3 years of experience in 2nd line support for banking or financial applications
Strong understanding of ITIL processes, including Incident Management and Service Continuity Management
Proven experience in analyzing and resolving complex functional issues
Ability to communicate effectively with both non-technical business stakeholders and technical IT teams
Familiarity with back-office processes such as payments, settlements, and reconciliations
Willingness to work a flexible schedule, including one week per month from 11:00 a.m. to 7:00 p.m. and one weekend per month
Openness to working in a hybrid model, with three days per week based in the office
Advanced level of Polish and English
Mile widziane:
Basic knowledge of SQL
Intermediate level of French
O projekcie:
We are looking for a skilled 2nd Line Support Specialist to join our Help Desk & Support team in Warsaw. In this hybrid role, you will act as the primary escalation point for complex functional issues related to banking applications, ensuring timely resolution and effective communication with business users. If you are passionate about solving intricate problems in a dynamic environment, this opportunity may be the right fit for you.
Zakres obowiązków:
Acting as the primary escalation point for complex functional issues related to banking applications
Taking full ownership of incidents from initial report through to successful resolution and communication back to the business user
Methodically analyzing production incidents to identify the root cause of issues
Liaising with clients to investigate incidents and gather necessary information
Utilizing application logs and basic database queries for troubleshooting purposes
Partnering with technical support teams to ensure timely resolution of incidents
Identifying recurring functional issues and proposing permanent solutions
Developing documentation and contributing to a knowledge base of best practices
Oferujemy:
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People
🔍 Dekoder Ogłoszenia
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Willingness to work a flexible schedule, including one week per month from 11:00 a.m. to 7:00 p.m. and one weekend per month
Oczekiwana jest praca w niestandardowych godzinach, co może oznaczać pracę poza standardowymi godzinami pracy biurowej i w weekendy, co wykracza poza typowe elastyczne godziny.
🔴
Acting as the primary escalation point for complex functional issues
Będziesz pierwszą osobą, do której trafiają najtrudniejsze problemy, co może oznaczać dużą presję i odpowiedzialność za rozwiązywanie problemów, z którymi inni sobie nie poradzili.
🔴
Taking full ownership of incidents from initial report through to successful resolution and communication back to the business user
Oczekuje się, że będziesz odpowiedzialny za cały cykl życia incydentu, od zgłoszenia po finalne rozwiązanie i komunikację, co może oznaczać długie godziny pracy nad trudnymi przypadkami.
🔴
passion about solving intricate problems in a dynamic environment
Może oznaczać, że środowisko pracy jest chaotyczne i pełne nieprzewidzianych problemów, a nie tylko interesujących wyzwań technicznych.