Production Support Engineer with payments experience
⚲ Kraków
16 800 - 21 840 PLN netto (B2B)
Wymagania
- Payment investigations
- L2/L3 support capability
- Major Incident Management
- Automation experience
- Monitoring and observability knowledge
Opis stanowiska
🌍 Work mode: hybrid – 6 days per month in the Kraków office (days of your choice, including the option to attend all 6 days in a row).
📝Contract: B2B – 110-130 zl/h B2B.
⏰Start: ASAP/1 month.
⚙️Recruitment process: 1 technical interview.
💻 Equipment: work on own or emagine equipment.
⏳Duration: >12 months contracts.
📕Project language: English.
💼Industry: Banking.
🔍Workload: Full time.
We are looking for a team of Production Support Engineers (with experience within Payments environments).
The team is responsible for the production support, operational stability, resilience, and Run-the-Bank (RTB) activities across critical global payments platforms. A key objective is the evolution from a 24/5.5 operating model towards full 24/7 support coverage, while simultaneously building stronger Site Reliability Engineering (SRE) capabilities across the function.
The primary requirement is for consultants with strong Production Support experience within Payments environments.
This is not a pure software engineering or infrastructure role. The ideal consultants will have hands-on experience supporting business-critical payment applications in production, managing incidents, resolving issues, and maintaining service stability.
This role requires onsite presence at our Kraków office six times per month.
Main Responsibilities:
• Production monitoring and support
• Major incident management
• Incident resolution
• Root Cause Analysis (RCA)
• Problem management
• Service restoration
• Production stability improvements
• Change and release support
• Operational resilience
• Stakeholder management
• On-call support
• Out-of-hours support
Key Requirements:
• Strong payments production support experience
• L2/L3 support capability
• Major incident management
• Service recovery expertise
• Reliability engineering mindset
• Automation experience
• Monitoring and observability knowledge
• Experience supporting payment systems within a banking environment
• SWIFT experience
• Cross-border payments experience
Nice to Have:
• Observability
• Monitoring strategy
• Toil reduction
• Reliability engineering
• Incident prevention
• Service Level Indicators (SLIs)
• Service Level Objectives (SLOs)
• Capacity management
• Performance engineering
• Platform resilience
Other Details:
This role is focused on building SRE capability within the organization and will support enhanced operational stability across critical payment systems. Ideal candidates will be expected to operate beyond traditional support responsibilities.
📝Contract: B2B – 110-130 zl/h B2B.
⏰Start: ASAP/1 month.
⚙️Recruitment process: 1 technical interview.
💻 Equipment: work on own or emagine equipment.
⏳Duration: >12 months contracts.
📕Project language: English.
💼Industry: Banking.
🔍Workload: Full time.
We are looking for a team of Production Support Engineers (with experience within Payments environments).
The team is responsible for the production support, operational stability, resilience, and Run-the-Bank (RTB) activities across critical global payments platforms. A key objective is the evolution from a 24/5.5 operating model towards full 24/7 support coverage, while simultaneously building stronger Site Reliability Engineering (SRE) capabilities across the function.
The primary requirement is for consultants with strong Production Support experience within Payments environments.
This is not a pure software engineering or infrastructure role. The ideal consultants will have hands-on experience supporting business-critical payment applications in production, managing incidents, resolving issues, and maintaining service stability.
This role requires onsite presence at our Kraków office six times per month.
Main Responsibilities:
• Production monitoring and support
• Major incident management
• Incident resolution
• Root Cause Analysis (RCA)
• Problem management
• Service restoration
• Production stability improvements
• Change and release support
• Operational resilience
• Stakeholder management
• On-call support
• Out-of-hours support
Key Requirements:
• Strong payments production support experience
• L2/L3 support capability
• Major incident management
• Service recovery expertise
• Reliability engineering mindset
• Automation experience
• Monitoring and observability knowledge
• Experience supporting payment systems within a banking environment
• SWIFT experience
• Cross-border payments experience
Nice to Have:
• Observability
• Monitoring strategy
• Toil reduction
• Reliability engineering
• Incident prevention
• Service Level Indicators (SLIs)
• Service Level Objectives (SLOs)
• Capacity management
• Performance engineering
• Platform resilience
Other Details:
This role is focused on building SRE capability within the organization and will support enhanced operational stability across critical payment systems. Ideal candidates will be expected to operate beyond traditional support responsibilities.
🔍 Dekoder Ogłoszenia
🔴
evolution from a 24/5.5 operating model towards full 24/7 support coverage
Oczekuje się, że zespół będzie pracował w systemie 24/7, co może oznaczać dyżury i pracę w niestandardowych godzinach.
🔴
building stronger Site Reliability Engineering (SRE) capabilities across the function
Rola może wymagać wdrażania praktyk SRE, które często wiążą się z większą odpowiedzialnością za stabilność i automatyzację.
🟡
This is not a pure software engineering or infrastructure role.
Rola skupia się na utrzymaniu i wsparciu istniejących systemów, a nie na tworzeniu nowego oprogramowania czy zarządzaniu infrastrukturą od podstaw.
🔴
work on own or emagine equipment
Możliwość pracy na własnym sprzęcie może oznaczać brak zapewnienia przez firmę odpowiedniego, wydajnego sprzętu.
🟡
days of your choice, including the option to attend all 6 days in a row
Elastyczność w wyborze dni obecności może być ograniczona przez potrzeby operacyjne zespołu.