Production Support Engineering Lead – Global Payments (Senior)
⚲ Krakow
20 160 - 24 360 PLN netto (B2B)
Wymagania
- IT Support
- SQL
- Linux
- Kubernetes
- Oracle
Opis stanowiska
Lead mission-critical reliability—keep global payments moving with precision, speed, and resilience.
Location & work model Krakow-based opportunity with hybrid work model (up to 3 remote days per week).As a Production Support Engineering Lead – Global Payments (Senior), you will be working for our client within the Payments IT department. The Production Support Team is responsible for technical operations of Global Payments Execution, Messaging & Orchestration, and Sanctions & Investigation services—operating in a mission-critical environment using Site Reliability Engineering disciplines. You’ll help ensure production stability, drive faster incident resolution, and strengthen operational readiness across a breadth of vendor and in-house microservices.
Your main responsibilities:
• Provide full-scope day-to-day production support, resolving live incidents and driving post-resolution problem management.
• Act as a senior technical expert to investigate and identify root causes of major system problems.
• Monitor production health, respond to incidents, and restore service quickly while delivering clear stakeholder updates.
• Operate and troubleshoot Linux environments, including patching, configuration, performance tuning, capacity management, certificate and connectivity handling.
• Support Oracle Database operations in partnership with DBAs, including monitoring, resolving locks/performance issues, and managing backups and recovery readiness.
• Run and troubleshoot containerised workloads on Kubernetes, covering deployments, scaling, cluster/node health, configuration/secrets, and service-to-service networking issues.
• Automate and simplify operational processes to reduce manual effort and improve reliability.
• Ensure production readiness for releases by validating operational acceptance criteria and supporting controlled deployments and rollbacks, while maintaining accurate documentation and runbooks.
You're ideal for this role if you have:
• At least 5 years of experience in production support/operations or a related engineering role.
•
Fluent English for excellent spoken and written communication across a global organization.
• Experience with SQL and PL/SQL.
• Strong Linux experience (administration, troubleshooting, and operational tuning).
• Knowledge of Kubernetes for troubleshooting and operational support.
• A strong understanding of Oracle database architecture and components.
• Hands-on scripting experience for automation (at least one of: Bash, Python, or Java).
• Strong analytical and troubleshooting skills, including triage capability under pressure and sound priority judgment at runtime.
It is a strong plus if you have: (optional)
• Experience with Python or Java (beyond scripting needs).
• Knowledge of Puppet/Ansible or similar configuration management tools.
• Experience supporting Payments services (advantage).
Language Required for the role :
•
English – Fluent
Eligibility for the role :
•
Only candidates with an existing legal right to work in Europe will be considered for this role.
#MAKEYourCareerBETTER
• Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.
Location & work model Krakow-based opportunity with hybrid work model (up to 3 remote days per week).As a Production Support Engineering Lead – Global Payments (Senior), you will be working for our client within the Payments IT department. The Production Support Team is responsible for technical operations of Global Payments Execution, Messaging & Orchestration, and Sanctions & Investigation services—operating in a mission-critical environment using Site Reliability Engineering disciplines. You’ll help ensure production stability, drive faster incident resolution, and strengthen operational readiness across a breadth of vendor and in-house microservices.
Your main responsibilities:
• Provide full-scope day-to-day production support, resolving live incidents and driving post-resolution problem management.
• Act as a senior technical expert to investigate and identify root causes of major system problems.
• Monitor production health, respond to incidents, and restore service quickly while delivering clear stakeholder updates.
• Operate and troubleshoot Linux environments, including patching, configuration, performance tuning, capacity management, certificate and connectivity handling.
• Support Oracle Database operations in partnership with DBAs, including monitoring, resolving locks/performance issues, and managing backups and recovery readiness.
• Run and troubleshoot containerised workloads on Kubernetes, covering deployments, scaling, cluster/node health, configuration/secrets, and service-to-service networking issues.
• Automate and simplify operational processes to reduce manual effort and improve reliability.
• Ensure production readiness for releases by validating operational acceptance criteria and supporting controlled deployments and rollbacks, while maintaining accurate documentation and runbooks.
You're ideal for this role if you have:
• At least 5 years of experience in production support/operations or a related engineering role.
•
Fluent English for excellent spoken and written communication across a global organization.
• Experience with SQL and PL/SQL.
• Strong Linux experience (administration, troubleshooting, and operational tuning).
• Knowledge of Kubernetes for troubleshooting and operational support.
• A strong understanding of Oracle database architecture and components.
• Hands-on scripting experience for automation (at least one of: Bash, Python, or Java).
• Strong analytical and troubleshooting skills, including triage capability under pressure and sound priority judgment at runtime.
It is a strong plus if you have: (optional)
• Experience with Python or Java (beyond scripting needs).
• Knowledge of Puppet/Ansible or similar configuration management tools.
• Experience supporting Payments services (advantage).
Language Required for the role :
•
English – Fluent
Eligibility for the role :
•
Only candidates with an existing legal right to work in Europe will be considered for this role.
#MAKEYourCareerBETTER
• Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.
🔍 Dekoder Ogłoszenia
🔴
Lead mission-critical reliability—keep global payments moving with precision, speed, and resilience.
Oczekuje się od Ciebie utrzymania stabilności kluczowych systemów płatności, co może wiązać się z presją czasu i odpowiedzialnością za krytyczne operacje.
🔴
drive faster incident resolution
Oznacza to konieczność szybkiego reagowania na awarie i rozwiązywania problemów, co może wymagać pracy pod presją i poza standardowymi godzinami.
🟡
strengthen operational readiness
Może oznaczać potrzebę tworzenia lub ulepszania procedur, dokumentacji i szkoleń, co wykracza poza samo rozwiązywanie bieżących problemów.
🟡
Act as a senior technical expert to investigate and identify root causes of major system problems.
Spodziewaj się, że będziesz główną osobą do rozwiązywania najtrudniejszych problemów technicznych, co wymaga głębokiej wiedzy i umiejętności analitycznych.
🟡
Support Oracle Database operations in partnership with DBAs
Chociaż nie jesteś głównym administratorem baz danych, będziesz musiał rozumieć i rozwiązywać problemy związane z bazą danych, co wymaga pewnej wiedzy z tego zakresu.