(Remote) Customer Support Consultant with Russian & English languages
⚲ Poznan
5 628 - 5 628 PLN (ZLECENIE)
Opis stanowiska
O projekcie:
✅ (Remote) Customer Service Consultant with Russian & English languages
🤝 What we offer:- Civil contract with an hourly rate of 33,50 PLN gross/h.- Necessary tools and equipment required for project implementation are provided by the company.- Access to the MyBenefit platform- you choose for yourself what you want to use. Choices include private medical care, sports cards, shopping or travel vouchers, cinema tickets, and much more.- Referral program.- Multicultural environment and mixed-aged teams.- Opportunity to participate in internal recruitment processes.
👔 Recruitment stages:- Phone screen.- Written language test (RUS & ENG).- Online interview.- Results.
Join us & apply today!
Please note: this opportunity is open only to candidates who are currently residing in Poland and can work remotely from within Poland.
Wymagania:
💎 Our requirements:
- Excellent Russian spoken language skills (C1/C2) mandatory.- Good command of English (B2).- Basic understanding of Polish (part of the training - first 2 weeks -are held in Polish so basic Polish understanding is required).- Services may be provided during the project's operating hours (Monday-Friday, 8:00 a.m.-5:30 p.m.), depending on the collaborator's declared availability.- Due to project demand, availability on Mondays is highly appreciated.- Participation in project preparation sessions before the start of cooperation is required. The planned onboarding is expected to begin on August 3 and last approximately 20 days.- Empathy, active listening, and time management skills.
Codzienne zadania:
- Answering customer requests or inquiries in Russian.
- Comprehensive customer service in the field of solving problems related to the financial area.
- Providing customers via phone or chat with innovative solutions to meet their needs.
- Supporting customers in accordance with project guidelines.
- Maintaining quality standards defined for the project.
✅ (Remote) Customer Service Consultant with Russian & English languages
🤝 What we offer:- Civil contract with an hourly rate of 33,50 PLN gross/h.- Necessary tools and equipment required for project implementation are provided by the company.- Access to the MyBenefit platform- you choose for yourself what you want to use. Choices include private medical care, sports cards, shopping or travel vouchers, cinema tickets, and much more.- Referral program.- Multicultural environment and mixed-aged teams.- Opportunity to participate in internal recruitment processes.
👔 Recruitment stages:- Phone screen.- Written language test (RUS & ENG).- Online interview.- Results.
Join us & apply today!
Please note: this opportunity is open only to candidates who are currently residing in Poland and can work remotely from within Poland.
Wymagania:
💎 Our requirements:
- Excellent Russian spoken language skills (C1/C2) mandatory.- Good command of English (B2).- Basic understanding of Polish (part of the training - first 2 weeks -are held in Polish so basic Polish understanding is required).- Services may be provided during the project's operating hours (Monday-Friday, 8:00 a.m.-5:30 p.m.), depending on the collaborator's declared availability.- Due to project demand, availability on Mondays is highly appreciated.- Participation in project preparation sessions before the start of cooperation is required. The planned onboarding is expected to begin on August 3 and last approximately 20 days.- Empathy, active listening, and time management skills.
Codzienne zadania:
- Answering customer requests or inquiries in Russian.
- Comprehensive customer service in the field of solving problems related to the financial area.
- Providing customers via phone or chat with innovative solutions to meet their needs.
- Supporting customers in accordance with project guidelines.
- Maintaining quality standards defined for the project.
🔍 Dekoder Ogłoszenia
🔴
Civil contract with an hourly rate of 33,50 PLN gross/h.
Jest to umowa cywilnoprawna, a nie umowa o pracę, co oznacza brak płatnych urlopów, chorobowego i innych świadczeń pracowniczych.
🔴
Basic understanding of Polish (part of the training - first 2 weeks -are held in Polish so basic Polish understanding is required).
Chociaż praca jest zdalna i wymaga znajomości rosyjskiego i angielskiego, będziesz musiał rozumieć polski podczas szkolenia, co może być wyzwaniem, jeśli jego znajomość jest minimalna.
🔴
Services may be provided during the project's operating hours (Monday-Friday, 8:00 a.m.-5:30 p.m.), depending on the collaborator's declared availability.
Twoja dostępność będzie musiała być dopasowana do godzin pracy projektu, co może ograniczać elastyczność, mimo że jest to praca zdalna.
🔴
Due to project demand, availability on Mondays is highly appreciated.
Chociaż nie jest to formalny wymóg, oczekuje się, że będziesz dostępny w poniedziałki, co może oznaczać konieczność pracy w ten dzień.
🟡
Multicultural environment and mixed-aged teams.
Praca z ludźmi z różnych kultur i w różnym wieku może być wzbogacająca, ale może też wymagać większej adaptacji i komunikacji.