Ruby on Rails Engineer (Product/Support)

O projekcie: Do you care about making an impact on sustainability? Help consumers and brands better understand their environmental impact and make better choices for the planet! 🌎 This role sits at the intersection of engineering, product, and client interaction. You will work in a dynamic, ticket-driven environment where priorities shift based on real usage, incidents, and business needs. What you get: - Real impact on system stability and client experience - High ownership and autonomy in decision-making - Exposure to a wide range of technical challenges - Close collaboration with product and client-facing teams - Opportunity to deeply understand how the system behaves in production - A role suited for engineers who enjoy problem-solving over repetitive feature delivery It is not the best fit if: - You are looking for a purely feature-driven role with long-term, predictable roadmaps - You get frustrated by frequent context switching or changing priorities - You expect a clean, well-structured codebase with minimal technical debt We usually respond within a week 🚀 Think we’re a good match? Join our journey! Wymagania: What are we looking for? 🎯 - 5+ years of experience with Ruby on Rails - Strong experience working with production systems - Excellent debugging and problem-solving skills - Ability to work across the stack (backend, integrations, basic infra) - Strong ownership and communication skills - Comfortable working in a dynamic, reactive environment Nice-to-have: - Experience in support / maintenance / -like roles - Familiarity with monitoring tools (e.g. Datadog) - Experience with AWS Tech stack: - Ruby on Rails (monolith) - Hotwire / Turbo - AWS - Docker - GitHub Actions (CI/CD) - PostgreSQL - Datadog Codzienne zadania: - Handle and triage incoming client requests (Jira, Slack, calls) - Investigate and resolve incidents across the full stack (backend, frontend, integrations) - Work on production issues - from quick fixes to deeper root-cause analysis - Collaborate with Product and Customer teams to understand and address user needs - Implement small improvements and fixes independently - Contribute to improving incident handling and support processes - Participate in on-call rotations and ensure system reliability - Provide technical input on feasibility and impact of client requests