Ruby on Rails Engineer (Product/Support)

Do you care about making an impact on sustainability? Help consumers and brands better understand their environmental impact and make better choices for the planet! 🌎 This role sits at the intersection of engineering, product, and client interaction. You will work in a dynamic, ticket-driven environment where priorities shift based on real usage, incidents, and business needs. What you’ll do: • Handle and triage incoming client requests (Jira, Slack, calls) • Investigate and resolve incidents across the full stack (backend, frontend, integrations) • Work on production issues - from quick fixes to deeper root-cause analysis • Collaborate with Product and Customer teams to understand and address user needs • Implement small improvements and fixes independently • Contribute to improving incident handling and support processes • Participate in on-call rotations and ensure system reliability • Provide technical input on feasibility and impact of client requests Tech stack: • Ruby on Rails (monolith) • Hotwire / Turbo • AWS • Docker • GitHub Actions (CI/CD) • PostgreSQL • Datadog What are we looking for? 🎯 • 5+ years of experience with Ruby on Rails • Strong experience working with production systems • Excellent debugging and problem-solving skills • Ability to work across the stack (backend, integrations, basic infra) • Strong ownership and communication skills • Comfortable working in a dynamic, reactive environment Nice-to-have: • Experience in support / maintenance / -like roles • Familiarity with monitoring tools (e.g. Datadog) • Experience with AWS What you get: • Real impact on system stability and client experience • High ownership and autonomy in decision-making • Exposure to a wide range of technical challenges • Close collaboration with product and client-facing teams • Opportunity to deeply understand how the system behaves in production • A role suited for engineers who enjoy problem-solving over repetitive feature delivery It is not the best fit if: • You are looking for a purely feature-driven role with long-term, predictable roadmaps • You get frustrated by frequent context switching or changing priorities • You expect a clean, well-structured codebase with minimal technical debt Sounds like a fit? Let’s talk! 🚀