Senior Application Support Consultant

Wymagania: - 5+ years of experience in production support, application support, IT operations, or production operations. - Proven experience in critical production environments involving incident handling and escalation. - Experience working with SLAs, ticket queues, and high-pressure operational environments. - Experience acting as a technical or operational reference within small teams. - Experience with SQL for validation, data analysis, and incident investigation. - Experience reading and analyzing logs. - Hands-on experience with monitoring/observability tools such as ELK, Dynatrace, etc. - Experience with ITSM/ticketing tools such as ServiceNow, Jira, or similar. - Experience in incident management, escalation, and cross-team coordination. - Experience documenting procedures and runbooks. - Availability to participate in on-call rotations, shifts, or out-of-hours coverage, if required by the service. - Effective verbal and written communication skills for collaborating with technical teams and explaining issues to non-technical stakeholders. - Ability to work autonomously. - Ability to remain calm during critical incidents. - English proficiency (B2+) Nice to have: - Experience as Programming backend applications, preferably with BigData technologies in Spark with Scala - Exposure to cloud platforms (AWS, Databricks, Cloudera). - Familiarity with data integration and ETL processes (e.g., Airflow, Control-M). - Understanding of accounting/finance concepts or experience with financial data. - Experience working with Scrum. Codzienne zadania: - Actively monitor the production environments of Accounting Data applications to detect potential issues and ensure smooth operation. - Execute first-line containment or recovery actions following runbooks. - Carry out initial diagnosis using logs, dashboards, traces, SQL queries,etc. - Resolve technical incidents, analyzing and either solving them or escalating them to Level 2. - Analyze the root causes of recurring problems and propose improvements to Level 2 to reduce the inflow of incidents. - Work closely with Level 2 to implement fixes, share insights, and improve processes. - Document incident resolutions and establish best practices to build a knowledge base for continuous improvement. - Act as a point of contact during operational incidents. - Keep users, business stakeholders, and technical teams informed of status, impact, and estimated resolution time when applicable. - Coordinate handoffs between shifts or on-call coverage to ensure no context is lost. - Ensure every ticket or incident is properly documented. - Provide enhanced support during critical windows or business closings - Act as a technical and operational support point for the other team members - Help standardize the way the team works, prioritizes, and escalates issues