Senior Application Support Specialist
⚲ Warszawa
Do uzgodnienia
Wymagania
- IT Support
- Troubleshooting
- Microservice Architecture
- Distributed systems
- Jira
- Confluence
- Atlassian
- English
- Monitoring systems
Opis stanowiska
Senior Application Support Specialist
📍 Warsaw, Poland (hybrid model: 3 days per week in the office)
🌍 International logistics organization
About the Role
We are looking for an experienced Senior Application Support Specialist ((Enterprise Platform Operations) to join a global team responsible for supporting and optimizing a portfolio of mission-critical, cloud-native applications used across a worldwide logistics network.
You will work in a modern technology environment focused on delivering highly scalable digital products built on microservices architecture, real-time data processing, and advanced cloud technologies. This role combines deep technical troubleshooting, platform reliability, performance optimization, and close collaboration with engineering teams to ensure seamless business operations.
As a senior member of the team, you will take ownership of complex production issues, contribute to strategic support initiatives, and help shape best practices across the application support function.
Your Responsibilities:
• Manage and resolve application incidents within agreed service levels (SLAs)
• Investigate and resolve complex production issues affecting business-critical applications
• Collaborate with Development, DevOps, SRE, QA, and Infrastructure teams to implement permanent solutions
• Communicate effectively with senior stakeholders regarding critical incidents, root causes, and improvement initiatives
• Monitor application and system performance, identifying opportunities for enhanced stability, scalability, and supportability
• Develop, maintain, and monitor Error Budgets for supported applications
• Design and implement automated monitoring, alerting, and observability solutions
• Lead support-related projects and continuous improvement initiatives
• Analyze support metrics and application performance data to identify trends and optimization opportunities
• Create and maintain technical documentation and knowledge base articles
• Mentor less experienced team members and contribute to knowledge-sharing initiatives
• Participate in an on-call rotation supporting a global 24/7 production environment
What We Are Looking For:
• 4+ years of experience in Application Support, Technical Support, Production Support, or a similar role
• Experience troubleshooting complex enterprise applications in production environments
• Strong problem-solving and analytical skills
• Good understanding of microservices architecture and distributed systems
• Experience with ITSM processes and tools
• Hands-on experience with Jira, Confluence, or other Atlassian products
• Strong communication skills and ability to work with both technical and business stakeholders
• Excellent English skills, both written and spoken
• A proactive mindset, ownership attitude, and customer-focused approach
Nice to Have:
• Experience with cloud-native applications and platforms
• Knowledge of scripting or programming languages
• Familiarity with Site Reliability Engineering (SRE) practices
• Experience supporting high-availability, large-scale enterprise platforms
• Background in monitoring, observability, and performance optimization
Technology Stack:
• Kubernetes
• Docker
• Kafka
• MongoDB
• Cloud Technologies
• Microservices Architecture
• Atlassian Suite (Jira, Confluence)
• ITSM Tools
• Machine Learning & AI-enabled platforms
What’s in It for You:
• Opportunity to support and improve large-scale global platforms used by thousands of users worldwide
• Work with modern cloud-native technologies and engineering best practices
• Exposure to highly scalable, high-availability systems and complex business processes
• International and collaborative work environment
• Professional development opportunities and access to experienced technology specialists
• Benefits package including private healthcare (Luxmed) and sports card (Multisport)
Co zyskasz dzięki aplikacji na ofertę Antal?
Gdy Twoja aplikacja zostanie rozpatrzona pozytywnie (zostaniesz zaproszony/a do procesu), otrzymasz wsparcie Konsultanta/Konsultantki, który/a utrzyma z Tobą stały kontakt (mailowo lub telefonicznie), pomoże Ci przygotować się do rozmowy rekrutacyjnej z przyszłym pracodawcą oraz zatroszczy się o jakość procesu rekrutacyjnego, w którym aktualnie bierzesz udział.
Kim jesteśmy?
Jesteśmy liderem rekrutacji specjalistów i menedżerów oraz doradztwa w obszarze HR. Marka obecna jest w 35 krajach, w Polsce działa od 1996 roku. Przez ten czas zbudowaliśmy wiele karier kandydatów, dzięki elastycznemu i kompleksowemu podejściu do wszystkich rekrutacji. Antal tworzy ponad 130 profesjonalnych konsultantów ds. rekrutacji, którzy są oni nie tylko skutecznymi rekruterami, ale także wykwalifikowanymi doradcami, specjalizującymi się zarówno w zakresie wybranego sektora, jak i stanowiska.
Sprawdź inne aktualne oferty pracy na: https://antal.pl/dla-kandydata
Zaobserwuj nasz profil na LinkedIn: https://www.linkedin.com/company/antalpoland
📍 Warsaw, Poland (hybrid model: 3 days per week in the office)
🌍 International logistics organization
About the Role
We are looking for an experienced Senior Application Support Specialist ((Enterprise Platform Operations) to join a global team responsible for supporting and optimizing a portfolio of mission-critical, cloud-native applications used across a worldwide logistics network.
You will work in a modern technology environment focused on delivering highly scalable digital products built on microservices architecture, real-time data processing, and advanced cloud technologies. This role combines deep technical troubleshooting, platform reliability, performance optimization, and close collaboration with engineering teams to ensure seamless business operations.
As a senior member of the team, you will take ownership of complex production issues, contribute to strategic support initiatives, and help shape best practices across the application support function.
Your Responsibilities:
• Manage and resolve application incidents within agreed service levels (SLAs)
• Investigate and resolve complex production issues affecting business-critical applications
• Collaborate with Development, DevOps, SRE, QA, and Infrastructure teams to implement permanent solutions
• Communicate effectively with senior stakeholders regarding critical incidents, root causes, and improvement initiatives
• Monitor application and system performance, identifying opportunities for enhanced stability, scalability, and supportability
• Develop, maintain, and monitor Error Budgets for supported applications
• Design and implement automated monitoring, alerting, and observability solutions
• Lead support-related projects and continuous improvement initiatives
• Analyze support metrics and application performance data to identify trends and optimization opportunities
• Create and maintain technical documentation and knowledge base articles
• Mentor less experienced team members and contribute to knowledge-sharing initiatives
• Participate in an on-call rotation supporting a global 24/7 production environment
What We Are Looking For:
• 4+ years of experience in Application Support, Technical Support, Production Support, or a similar role
• Experience troubleshooting complex enterprise applications in production environments
• Strong problem-solving and analytical skills
• Good understanding of microservices architecture and distributed systems
• Experience with ITSM processes and tools
• Hands-on experience with Jira, Confluence, or other Atlassian products
• Strong communication skills and ability to work with both technical and business stakeholders
• Excellent English skills, both written and spoken
• A proactive mindset, ownership attitude, and customer-focused approach
Nice to Have:
• Experience with cloud-native applications and platforms
• Knowledge of scripting or programming languages
• Familiarity with Site Reliability Engineering (SRE) practices
• Experience supporting high-availability, large-scale enterprise platforms
• Background in monitoring, observability, and performance optimization
Technology Stack:
• Kubernetes
• Docker
• Kafka
• MongoDB
• Cloud Technologies
• Microservices Architecture
• Atlassian Suite (Jira, Confluence)
• ITSM Tools
• Machine Learning & AI-enabled platforms
What’s in It for You:
• Opportunity to support and improve large-scale global platforms used by thousands of users worldwide
• Work with modern cloud-native technologies and engineering best practices
• Exposure to highly scalable, high-availability systems and complex business processes
• International and collaborative work environment
• Professional development opportunities and access to experienced technology specialists
• Benefits package including private healthcare (Luxmed) and sports card (Multisport)
Co zyskasz dzięki aplikacji na ofertę Antal?
Gdy Twoja aplikacja zostanie rozpatrzona pozytywnie (zostaniesz zaproszony/a do procesu), otrzymasz wsparcie Konsultanta/Konsultantki, który/a utrzyma z Tobą stały kontakt (mailowo lub telefonicznie), pomoże Ci przygotować się do rozmowy rekrutacyjnej z przyszłym pracodawcą oraz zatroszczy się o jakość procesu rekrutacyjnego, w którym aktualnie bierzesz udział.
Kim jesteśmy?
Jesteśmy liderem rekrutacji specjalistów i menedżerów oraz doradztwa w obszarze HR. Marka obecna jest w 35 krajach, w Polsce działa od 1996 roku. Przez ten czas zbudowaliśmy wiele karier kandydatów, dzięki elastycznemu i kompleksowemu podejściu do wszystkich rekrutacji. Antal tworzy ponad 130 profesjonalnych konsultantów ds. rekrutacji, którzy są oni nie tylko skutecznymi rekruterami, ale także wykwalifikowanymi doradcami, specjalizującymi się zarówno w zakresie wybranego sektora, jak i stanowiska.
Sprawdź inne aktualne oferty pracy na: https://antal.pl/dla-kandydata
Zaobserwuj nasz profil na LinkedIn: https://www.linkedin.com/company/antalpoland
🔍 Dekoder Ogłoszenia
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modern technology environment focused on delivering highly scalable digital products built on microservices architecture, real-time data processing, and advanced cloud technologies
Oczekuje się biegłości w nowoczesnych technologiach chmurowych i architekturze mikroserwisów, co może oznaczać potrzebę ciągłego uczenia się i adaptacji.
🔴
take ownership of complex production issues
Będziesz odpowiedzialny za rozwiązywanie trudnych problemów, które mogą wymagać dogłębnej analizy i długotrwałego zaangażowania.
🟡
contribute to strategic support initiatives
Może to oznaczać zaangażowanie w projekty usprawniające procesy wsparcia, które wykraczają poza codzienne rozwiązywanie problemów.
🟢
help shape best practices across the application support function
Oczekuje się aktywnego udziału w definiowaniu i wdrażaniu standardów pracy w zespole wsparcia.
🟡
Communicate effectively with senior stakeholders regarding critical incidents, root causes, and improvement initiatives
Będziesz musiał jasno i zwięźle komunikować się z kierownictwem na temat ważnych problemów i proponowanych rozwiązań.