Senior IT Analyst with Bulgarian & English
⚲ Kraków, Prądnik Czerwony
Do uzgodnienia
Wymagania
- ITIL
Opis stanowiska
Nasze wymagania:
Proficiency in Bulgarian (minimum B2 level) and English (minimum B2 level), both written and spoken.
Strong communication and interpersonal skills, with the ability to convey technical concepts clearly to non-technical users.
Demonstrated experience in customer handling and resourcefulness, especially in addressing unforeseen situations.
Solid understanding of IT environments, with a readiness to learn new processes and technologies.
Hands-on knowledge of Windows OS, MS Office Suite, Internet browsers, antivirus and firewall software, and PC hardware.
Familiarity with ITIL processes or certification is advantageous.
Ability to quickly acquire new information and adapt to evolving technical requirements.
Mile widziane:
Experience working in multinational or multicultural environments.
Previous exposure to enterprise-level technical support or helpdesk roles.
Additional certifications in IT support, networking, or related fields.
Knowledge of other languages is a plus.
O projekcie:
As a Senior IT Analyst with Bulgarian & English proficiency, you will play a crucial role in delivering high-quality technical support to our clients. You will be responsible for resolving complex technical issues, ensuring seamless IT operations, and enhancing customer satisfaction through expert assistance. This position is integral to HCLTech’s commitment to providing world-class support services and maintaining strong client relationships, supporting users across multiple platforms and technologies.
Zakres obowiązków:
Diagnose and resolve hardware, software, and network issues for end users via telephone and remote support.
Provide technical support to Bulgarian and English-speaking customers, guiding clients through troubleshooting and corrective steps.
Route unresolved problems to appropriate internal support teams and coordinate with vendors for advanced technical solutions.
Administer and manage user access across various systems, ensuring compliance and security.
Document all support interactions, problem resolutions, and work requests using the Call Tracking System.
Collaborate closely with IT support staff to share technical knowledge and streamline problem-solving processes.
Maintain, configure, and manage equipment, including backup and recovery procedures, software installation and de-installation.
Oferujemy:
Life insurance
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses
Proficiency in Bulgarian (minimum B2 level) and English (minimum B2 level), both written and spoken.
Strong communication and interpersonal skills, with the ability to convey technical concepts clearly to non-technical users.
Demonstrated experience in customer handling and resourcefulness, especially in addressing unforeseen situations.
Solid understanding of IT environments, with a readiness to learn new processes and technologies.
Hands-on knowledge of Windows OS, MS Office Suite, Internet browsers, antivirus and firewall software, and PC hardware.
Familiarity with ITIL processes or certification is advantageous.
Ability to quickly acquire new information and adapt to evolving technical requirements.
Mile widziane:
Experience working in multinational or multicultural environments.
Previous exposure to enterprise-level technical support or helpdesk roles.
Additional certifications in IT support, networking, or related fields.
Knowledge of other languages is a plus.
O projekcie:
As a Senior IT Analyst with Bulgarian & English proficiency, you will play a crucial role in delivering high-quality technical support to our clients. You will be responsible for resolving complex technical issues, ensuring seamless IT operations, and enhancing customer satisfaction through expert assistance. This position is integral to HCLTech’s commitment to providing world-class support services and maintaining strong client relationships, supporting users across multiple platforms and technologies.
Zakres obowiązków:
Diagnose and resolve hardware, software, and network issues for end users via telephone and remote support.
Provide technical support to Bulgarian and English-speaking customers, guiding clients through troubleshooting and corrective steps.
Route unresolved problems to appropriate internal support teams and coordinate with vendors for advanced technical solutions.
Administer and manage user access across various systems, ensuring compliance and security.
Document all support interactions, problem resolutions, and work requests using the Call Tracking System.
Collaborate closely with IT support staff to share technical knowledge and streamline problem-solving processes.
Maintain, configure, and manage equipment, including backup and recovery procedures, software installation and de-installation.
Oferujemy:
Life insurance
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses
🔍 Dekoder Ogłoszenia
🔴
Strong communication and interpersonal skills, with the ability to convey technical concepts clearly to non-technical users.
Będziesz musiał tłumaczyć skomplikowane problemy techniczne osobom, które nie mają pojęcia o IT, co może być frustrujące.
🔴
Demonstrated experience in customer handling and resourcefulness, especially in addressing unforeseen situations.
Spodziewaj się radzenia sobie z trudnymi klientami i rozwiązywania problemów, których nikt nie przewidział.
🔴
Solid understanding of IT environments, with a readiness to learn new processes and technologies.
Oczekuje się, że będziesz miał podstawową wiedzę, ale będziesz musiał szybko przyswajać nowe, często zmieniające się procedury i narzędzia.
🔴
Ability to quickly acquire new information and adapt to evolving technical requirements.
Twoje umiejętności uczenia się i adaptacji będą kluczowe, ponieważ zakres obowiązków i technologie mogą się często zmieniać.
🔴
Previous exposure to enterprise-level technical support or helpdesk roles.
Może to oznaczać pracę w dużej, często biurokratycznej organizacji z ustalonymi, ale potencjalnie sztywnymi procesami.